Method and apparatus for determining a price based on satisfaction

• US 20020107741A1
• Filed: 02/08/2001
• Published: 08/08/2002
• Est. Priority Date: 02/08/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines SA (International Business Machines Corporation)
• Original Assignee: International Business Machines SA (International Business Machines Corporation)
• Inventors: Stern, Edith H., Willner, Barry E., Yu, Philip S., Greene, David P.
• Application Number:
  US09/779,060
• Publication Number:
  US 20020107741A1
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

An apparatus, system, method and computer product for determining a price based on buyer satisfaction includes detecting a response of a buyer to the item, evaluating the buyer'"'"'s response to the item, and then determining a price of the item based on the buyer'"'"'s response. In one embodiment, the response of the buyer is detected using a monitoring device which includes one or more biometric sensors adapted to sense one or more biological conditions of the buyer. In one embodiment, the buyer'"'"'s response to the item is evaluated using a analysis device which converts the measured biological conditions of the buyer into data representative of a buyer'"'"'s level of satisfaction. The price of the item, in one embodiment, is determined using the analysis device which compares the buyer'"'"'s level of satisfaction with information regarding the price of the item. In one embodiment, the price of the item increases as the buyer'"'"'s level of satisfaction increases.

Claims

1. A method for pricing an item, comprising:

obtaining a response of a buyer to said item; and

determining, based on said response, a level of satisfaction of said buyer with said item.

2. The method of claim 1, wherein said obtaining further comprises:

detecting a response of a buyer to said item; and

evaluating said response to generate buyer satisfaction information.

3. The method of claim 1, further comprising:

determining a price of said item based on said level of satisfaction.

4. The method of claim 3, wherein said determining a price is performed by a vendor of said item.

5. The method of claim 3, wherein said determining a price is performed by an agent of a vendor of said item.

6. The method of claim 1, wherein said item is at least one of:

a digital good;

a consumable good;

a condition affecting an environment of said buyer; and

a service.

7. The method of claim 2, wherein said detecting comprises:

sensing a biological condition of said buyer; and

converting said biological condition into a digital signal.

8. The method of claim 2, wherein said detecting comprises:

sensing a plurality of biological conditions of said buyer; and

converting each of said plurality of biological conditions of said buyer into a plurality of digital signals.

9. The method of claim 7, wherein said biological condition comprises at least one of:

a skin conductance;

a heart rate;

a blood volume;

a blood alcohol content;

a respiration rate;

a respiration volume or content;

an electrical activity of muscle;

a facial expression; and

a voice change.

10. The method of claim 8, wherein said plurality of biological conditions comprise at least one of:

a skin conductance;

a heart rate;

a blood volume;

a blood alcohol content;

a respiration rate;

a respiration volume or content;

an electrical activity of muscle;

a facial expression;

an odor response; and

a voice change.

11. The method of claim 7, wherein said sensing is performed using at least one of:

a galvanic skin response sensor;

a heart rate monitor;

a blood volume pulse sensor;

a respiration sensor;

a breath alcohol sensor;

a blood alcohol sensor;

an electromyogram sensor;

a video capture device;

an odor response sensor; and

a voice analysis device.

12. The method of claim 1, wherein said determining comprises:

determining whether said response of said buyer is greater than a threshold amount.

13. The method of claim 1, wherein said determining comprises:

determining a magnitude of said response.

14. The method of claim 12, further comprising determining a price for said item, comprising:

increasing a price of said item from a base price if said response exceeds said threshold amount.

15. The method of claim 12, further comprising determining a price for said item, comprising:

decreasing a price of said item from a base price if said response is less than said threshold amount.

16. The method of claim 13, further comprising determining a price for said item, comprising:

selecting a price of said item based on said magnitude of said response.

17. The method of claim 3, further comprising:

detecting a response of a second buyer to said item;

evaluating said response of said second buyer; and

wherein said determining a price further comprises determining a price of said item based on said response of said buyer and said response of said second buyer.

19. The apparatus of claim 18, wherein said computing device is further for:

determining a price of said item based on said level of satisfaction.

20. The apparatus of claim 18, wherein said biological data includes data identifying at least one of:

a skin conductance;

a heart rate;

a blood volume;

a blood alcohol content;

a respiration rate;

a respiration volume or content;

an electrical activity of muscle;

a facial expression;

an odor response; and

a voice change.

21. The apparatus of claim 18, wherein said determining further comprises:

determining whether said level of satisfaction is greater than a threshold amount.

22. The apparatus of claim 18, wherein said determining comprises:

determining a magnitude of said level of satisfaction.

23. The apparatus of claim 19, wherein said determining a price comprises:

increasing said price from a base price if said level of satisfaction exceeds a threshold amount.

24. The apparatus of claim 19, wherein said determining a price comprises:

selecting said price based on a magnitude of said level of satisfaction.

25. The apparatus of claim 19, said computing device further comprising:

detecting a level of satisfaction of a second buyer to said item;

evaluating said level of satisfaction of said second buyer; and

wherein said determining a price further comprises determining a price of said item based on said level of satisfaction of said buyer and said level of satisfaction of said second buyer.

26. The apparatus of claim 19, wherein the interface is a wireless interface.

27. The apparatus of claim 19, wherein the interface is a network connection.

29. The computer program product of claim 28, further comprising:

third instructions for determining a price of said item based on said level of satisfaction.

30. The computer program product of claim 28, wherein said evaluating comprises:

fourth instructions for determining whether said response is greater than a threshold amount.

31. The computer program product of claim 28, wherein said evaluating comprises:

fifth instructions for determining a magnitude of said response.

32. The computer program product of claim 30, wherein said determining a price comprises:

sixth instructions for increasing said price from a base price if said response exceeds said threshold amount.

33. The computer program product of claim 31, wherein said determining a price comprises:

seventh instructions for selecting said price based on said magnitude of said response.

18. An apparatus for pricing an item, comprising:

a first interface for obtaining biological data indicating a buyers response to said item; and

a computing device for determining, based on said buyers response, a level of satisfaction of said buyer with said item.

28. A computer program product in a computer readable medium for determining a price of an item, comprising:

first instructions for obtaining biological data indicating a buyers response to said item; and

second instructions for determining, based on said buyers response, a level of satisfaction of said buyer with said item.