Network based automotive service event scheduling and monitoring system
First Claim
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1. A network based automotive service event scheduling and monitoring system comprising:
- at least one customer computer; and
at least one service event coordinator in communication with the customer computer, the repair event coordinator comprises;
a service arrangement module, the service arrangement module being configured to enable a customer to arrange a service event via a communications network, a service event module, the service event-viewing module being configured to allow the customer to receive video transmissions of the service event and check the status of the service event after the commencement of the service event via the communications network, and a service history module, the service history module being configured to allow the customer to obtain the service event history for the customer via the communications network.
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Abstract
The present invention may include a network based automotive service event scheduling and monitoring system. The network based automotive service event scheduling and monitoring system may include at least one customer computer and at least one service event coordinator in communication with the customer computer. The service event coordinator may include a service arrangement module, a service event module, and a service history module.
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Citations
42 Claims
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1. A network based automotive service event scheduling and monitoring system comprising:
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at least one customer computer; and
at least one service event coordinator in communication with the customer computer, the repair event coordinator comprises;
a service arrangement module, the service arrangement module being configured to enable a customer to arrange a service event via a communications network, a service event module, the service event-viewing module being configured to allow the customer to receive video transmissions of the service event and check the status of the service event after the commencement of the service event via the communications network, and a service history module, the service history module being configured to allow the customer to obtain the service event history for the customer via the communications network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A network based automotive service event scheduling and monitoring system comprising:
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at least one customer computer; and
at least one repair event coordinator in communication with the customer computer, the service event coordinator includes a service arrangement module, a service event module, and a service history module. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. A method of coordinating and monitoring an automotive service event via a communications network comprising the steps of:
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arranging a service event;
viewing the service event through the communications network;
obtaining status updates concerning the progress of the service event; and
paying for the service event via the communications network.
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Specification