CUSTOMER SUPPORT SYSTEM USING INTERNET
First Claim
1. A customer support system for providing customer support service with respect to a consumer product using an Internet, said customer support system comprising:
- a customer support server including a customer support engine providing the customer support service with respect to a consumer product, and a database storing product-related information to be used by said customer support engine;
a user computer including Internet communications means accessible to said customer support server through an Internet, providing access to the product-related information of the consumer product; and
said customer support engine of said customer support server comprising a gate page, as a homepage of said customer support system, providing a menu with respect to the customer support service, and a service page providing at least the customer support service, including the usage guidance on the consumer product, according to a predetermined menu selected on said gate page.
1 Assignment
0 Petitions
Accused Products
Abstract
A customer support system for providing a customer support service with respect to a consumer product using an Internet. The customer support system includes a customer support server including a customer support engine for providing the customer support service with respect to a consumer product, and a database for storing product-related information to be used by the customer support engine, and a user computer including Internet communications means which can be connected to the customer support server through an Internet. The customer support engine of the customer support server includes a gate page, as a homepage of the customer support system, for providing a menu with respect to a predetermined customer support service, and a service page for providing at least a customer support service, including the usage guidance on a product, according to a predetermined menu selected on the gate page. As a result, the number of after service requests from consumers is reduced, and the service cost is minimized while the service quality is enhanced.
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Citations
21 Claims
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1. A customer support system for providing customer support service with respect to a consumer product using an Internet, said customer support system comprising:
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a customer support server including a customer support engine providing the customer support service with respect to a consumer product, and a database storing product-related information to be used by said customer support engine;
a user computer including Internet communications means accessible to said customer support server through an Internet, providing access to the product-related information of the consumer product; and
said customer support engine of said customer support server comprising a gate page, as a homepage of said customer support system, providing a menu with respect to the customer support service, and a service page providing at least the customer support service, including the usage guidance on the consumer product, according to a predetermined menu selected on said gate page. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 17, 18, 19, 20, 21)
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15. A customer support system for providing customer support service with respect to a consumer product using an Internet, said customer support system comprising:
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an Internet host;
a customer support server containing a customer support engine providing the customer support service with respect to a consumer product via said Internet host, and a database storing product-related information to be used by said customer support engine;
a user computer including an Internet communications device accessing said customer support server through an Internet to obtain the product-related information of the consumer product; and
said customer support engine of said customer support server corresponding to a customer support software comprised of;
a gate page, serving as a homepage of said customer support system, providing a menu with respect to the customer support service;
a service page providing at least the customer support service, including usage guidance on the consumer product, according to a predetermined menu selected on said gate page;
a download page downloading a software related to the consumer product to said user computer; and
a frequently asked question (FAQ) page providing answers to most frequently asked questions and notifying the user of said answers via the user computer.
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Specification