Method and system for servicing a wireless data collection device

• US 20020112041A1
• Filed: 02/09/2001
• Published: 08/15/2002
• Est. Priority Date: 02/09/2001
• Status: Abandoned Application

• Current Assignee: Symbol Technologies, Inc. (Zebra Technologies Corporation)
• Original Assignee: Symbol Technologies, Inc. (Zebra Technologies Corporation)
• Inventors: Viscount, Brian, Premutico, Mauro
• Application Number:
  US09/780,742
• Publication Number:
  US 20020112041A1
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: H04L 41/0813 characterised by the conditions triggering a change of settings
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method for servicing, reconfiguring and/or updating a wireless data collection device, wherein a diagnostic program is provided in the wireless data collection device for diagnosing the operation of the device. A request to service, reconfigure and/or update is received and the diagnostic program is remotely initiated using a TCP/IP communications protocol over a network. Outputs from the diagnostic program are communicated to the network using the TCP/IP communications protocol and servicing, reconfiguring and/or updating information is provided to a user of the device based upon the outputs from the diagnostic program.

Claims

1. A method for servicing a wireless data collection device, comprising the steps of:

providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;

receiving a request to service the device remotely initiating the diagnostic program using a communications protocol over a network;

communicating outputs from the diagnostic program using the communications protocol to the network; and

providing servicing information to a user of the device based upon the outputs from the diagnostic program.

2. The method according to claim 1, wherein the network is the Internet.

3. The method according to claim 1, wherein the information is provided over the network.

4. The method according to claim 1, wherein the request to service is received over the network.

5. The method according to claim 1, wherein the device is a scanning terminal.

6. The method according to claim 2, wherein the device is an integrated scanning terminal.

7. A method for reconfiguring a wireless data collection device, comprising the steps of:

providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;

receiving a request to reconfigure the device remotely initiating the diagnostic program using a communications protocol over a network;

communicating outputs from the diagnostic program using the communications protocol to the network; and

providing reconfiguring information to a user of the device based upon the outputs from the diagnostic program.

8. The method according to claim 7, wherein the network is the Internet.

9. The method according to claim 7, wherein the information is provided over the network.

10. The method according to claim 7, wherein the request to reconfigure is received over the network.

11. The method according to claim 7, wherein the device is a scanning terminal.

12. The method according to claim 11, wherein the device is an integrated scanning terminal.

14. The method according to claim 13, wherein the network is the Internet.

15. The method according to claim 13, wherein the information is provided over the network.

16. The method according to claim 13, wherein the request to update is received over the network.

17. The method according to claim 13, wherein the device is a scanning terminal.

18. The method according to claim 14, wherein the device is an integrated scanning terminal.

13. A method for updating a wireless data collection device, comprising the steps of:

providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;

receiving a request to update the device remotely initiating the diagnostic program using a communications protocol over a network;

communicating outputs from the diagnostic program using the communications protocol to the network; and

providing updating information to a user of the device based upon the outputs from the diagnostic program.