Method and system for servicing a wireless data collection device
First Claim
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1. A method for servicing a wireless data collection device, comprising the steps of:
- providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;
receiving a request to service the device remotely initiating the diagnostic program using a communications protocol over a network;
communicating outputs from the diagnostic program using the communications protocol to the network; and
providing servicing information to a user of the device based upon the outputs from the diagnostic program.
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Abstract
A method for servicing, reconfiguring and/or updating a wireless data collection device, wherein a diagnostic program is provided in the wireless data collection device for diagnosing the operation of the device. A request to service, reconfigure and/or update is received and the diagnostic program is remotely initiated using a TCP/IP communications protocol over a network. Outputs from the diagnostic program are communicated to the network using the TCP/IP communications protocol and servicing, reconfiguring and/or updating information is provided to a user of the device based upon the outputs from the diagnostic program.
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Citations
18 Claims
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1. A method for servicing a wireless data collection device, comprising the steps of:
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providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;
receiving a request to service the device remotely initiating the diagnostic program using a communications protocol over a network;
communicating outputs from the diagnostic program using the communications protocol to the network; and
providing servicing information to a user of the device based upon the outputs from the diagnostic program. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for reconfiguring a wireless data collection device, comprising the steps of:
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providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;
receiving a request to reconfigure the device remotely initiating the diagnostic program using a communications protocol over a network;
communicating outputs from the diagnostic program using the communications protocol to the network; and
providing reconfiguring information to a user of the device based upon the outputs from the diagnostic program. - View Dependent Claims (8, 9, 10, 11, 12, 14, 15, 16, 17, 18)
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13. A method for updating a wireless data collection device, comprising the steps of:
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providing a diagnostic program in the wireless data collection device for diagnosing the operation of the device;
receiving a request to update the device remotely initiating the diagnostic program using a communications protocol over a network;
communicating outputs from the diagnostic program using the communications protocol to the network; and
providing updating information to a user of the device based upon the outputs from the diagnostic program.
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Specification