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Distributed hardware/software system for managing agent status in a communication center

  • US 20020114441A1
  • Filed: 02/21/2001
  • Published: 08/22/2002
  • Est. Priority Date: 02/21/2001
  • Status: Active Grant
First Claim
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1. An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications, comprising:

  • a first portion for collecting data regarding states of activity of the target agent resources; and

    a second portion for integrating the data and rendering the agent states to the subscribing applications.

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