Customer-managing system, customer-managing method, order-receiving/customer-managing system and order-receiving/customer-managing method

• US 20020116218A1
• Filed: 02/19/2002
• Published: 08/22/2002
• Est. Priority Date: 02/20/2001
• Status: Abandoned Application

• Current Assignee: Sony Corporation (Sony Group Corp.)
• Original Assignee: Sony Corporation (Sony Group Corp.)
• Inventors: Tanaka, Ryuichi, Suzuki, Ryuji
• Application Number:
  US10/079,613
• Publication Number:
  US 20020116218A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

The present invention provides a system and method that in a food/drink store or the like performs customer management would increase a customer'"'"'s order-making desire. The system comprises a card reader that reads identification information for identifying a customer from a magnetic card having recorded therein the identification information, a display that displays information about serveable goods and/or articles served as the performance of the service, a first storage device for storing therein the identification information and an orders-made history information, by associating the former with the latter, representing the history of the orders made by the customer identified by the identification information on the goods and/or articles, a second storage device that has stored therein information about a plurality of the goods and/or articles, and a computer that, based on the orders-made history information having been stored in the first storage device by being associated with the identification information that has been read by the card reader, selects information about any one or ones of the goods and/or articles from among the information about a plurality of the goods and/or articles that has been stored in the second storage device, and that causes to display, on the display, the information about the selected goods and/or articles.

Claims

1. A customer-managing system comprising:

a reading means that reads identification information for identifying a customer from a recording medium having recorded therein said identification information,

a display means that displays information about serveable goods and/or articles served as the performance of the service,

a first storage means for storing therein said identification information and an orders-made history information, by associating the former with the latter, representing the history of the orders made by the customer identified by the identification information on said goods and/or articles,

a second storage means that has stored therein information about a plurality of said goods and/or articles, and

a processing means that, based on said orders-made history information having been stored in said first storage means by being associated with said identification information that has been read by said reading means, selects information about any one or ones of said goods and/or articles from among the information about a plurality of said goods and/or articles that has been stored in said second storage means, and that causes the display means to display, on said display means, the information on said selected goods and/or articles.

2. The customer-managing system according to claim 1, wherein said article is an item of food/drink.

3. A customer-managing method comprising:

an issuance step that issues a recording medium having recorded therein identification information for identifying a customer;

a first storage step for storing therein said identification information and an orders-made history information, by associating the former with the latter, representing the history of the orders made for goods and/or articles by the customer identified by said identification information;

a second storage step that has had stored therein information about a plurality of goods that are served and a plurality of articles that are served as the performance of service;

a read step that reads out said identification information from the recording medium that has been issued in said issuance step;

a selection step that, according to said orders-made history information having been stored in said first storage step by being associated with said identification information that has been read in said read step, selects information about any one or ones of said goods and/or articles from among the information about a plurality of said goods and/or articles as has been stored in said second storage step; and

a display step that displays information about said goods and/or articles that have been selected in said selection step.

4. The customer-managing method according to claim 3, wherein said article is an item of food/drink.

5. An order-receiving/customer-managing system comprising:

a reading means that reads identification information for identifying a customer from a recording medium having recorded therein said identification information;

a first display means that displays information about serveable goods and/or articles served as the performance of the service;

an input means that performs an operation of ordering an item from among said goods and/or articles whose information has been displayed on said first display means;

a second display means that displays the information indicating that an item from among said goods and/or articles has been ordered;

a first storage means for storing therein said identification information and orders-made history information, by associating the former with the latter, representing the history of the orders made by the customer identified by said identification information on the item of said goods and/or articles;

a second storage means that has stored therein information about a plurality of said goods and/or articles;

a first processing means that, based on said orders-made history information having been stored in said first storage means by being associated with said identification information that has been read by said reading means, selects information about any one or ones of said goods and/or articles from among the information about a plurality of said goods and/or articles that has been stored in said second storage means, and that causes said first display means to display the information about the item or items selected from among said goods and/or articles; and

a second processing means that, based on the operation of said input means, causes said second display means to display the information indicating that the item of said goods and/or article has been ordered.

6. The order-receiving/customer-managing system according to claim 5, wherein said article is an item of food/drink.

7. The order-receiving/customer-managing system according to claim 5, fur ther comprising:

a third processing means that based on the fact that the item of said goods and/or articles has been ordered through the operation of said input means produces said orders-made history information and that causes said identification information read by said reading means and said orders-made history information to be stored in said first storage means by associating the former with the latter.

8. The order-receiving/customer-managing system according to claim 7, wherein said article is an item of food/drink.

9. An order-receiving/customer-managing method comprising:

an issuance step that issues a recording medium having recorded therein identification information for identifying a customer;

a first storage step for storing therein said identification information and orders-made history information, associating the former with the latter, representing the history of the orders made for goods and/or articles by the customer identified by said identification information;

a second storage step that has stored therein information about a plurality of goods that are served and a plurality of articles that are served as the performance of service;

a read step that reads out said identification information from the recording medium that has been issued in said issuance step;

a selection step that, based on said orders-made history information having been stored in said first storage step by being associated with said identification information that has been read in said read step, selects information about any one or ones of said goods and/or articles from among the information about a plurality of said goods and/or articles that has been stored in said second storage step; and

a first display step that displays information about said goods and/or articles that have been selected in said selection step; and

a second display step that, based on the operation of said input means for performing the operation of ordering said item of goods and/or articles whose information has been displayed on said first display means, causes said second display means to display the information indicating that said item of goods and/or articles has been ordered.

10. The order-receiving/customer-managing method according to claim 9, wherein said article is an item of food/drink.

11. The order-receiving/customer-managing method according to claim 9, which further comprises:

a production step that based on the fact that the item of said goods/articles has been ordered through the operation of said input means produces said orders-made history information, and wherein

in said first storage step, said identification information and said orders-made history information that has been produced in said production step are stored by associating the former with the latter.

12. The order-receiving/customer-managing method according to claim 11, wherein the item of goods and/or article is an item of food/drink.