Customer management system for automobile sales industry
First Claim
Patent Images
1. A computer-implemented method of collecting client contact data, comprising:
- opening a client ticket session to create a client ticket;
supplying the client ticket with information; and
closing the client ticket session after a predetermined time, and once the client ticket session is closed, precluding further alteration of the client ticket.
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Abstract
A computer-implemented method of collecting client contact data is provided. The method includes the steps of opening a client ticket session to create a client ticket, supplying the client ticket with information, and closing the client ticket session after a predetermined time. Once the client ticket session is closed further alteration of the client ticket is precluded.
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Citations
21 Claims
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1. A computer-implemented method of collecting client contact data, comprising:
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opening a client ticket session to create a client ticket;
supplying the client ticket with information; and
closing the client ticket session after a predetermined time, and once the client ticket session is closed, precluding further alteration of the client ticket. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 19, 20)
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17. A computer readable data storage device storing computer implementable steps, which, when executed cause a computer to:
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open, in response to a user input, a client ticket session, thereby triggering creation of a client ticket;
display a screen prompting the user to associate the client ticket to a client;
display a screen prompting the user to associate the client ticket to a product; and
close the client ticket session after a predetermined time, and once the client ticket session is closed, precluding further alteration of the client ticket.
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18. A computer-implemented method of recording and tracking interactions between an automobile sales organization and one of its customers, the method comprising the steps of:
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obtaining a qualified client contact which is characterized by an interaction between the automobile sales organization and the customer that can reasonably be construed as a sale opportunity;
opening a client ticket session to create a client ticket;
supplying the client ticket with information pertaining to the qualified client contact;
and closing the client ticket session after a predetermined time, and once the client ticket session is closed, precluding further alteration of the client ticket.
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21. A system for collecting client contact data, comprising:
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means for opening a client ticket session to create a client ticket;
means for supplying the client ticket with information; and
means for closing the client ticket session after a predetermined time, and once the client ticket session is closed, precluding further alteration of the client ticket.
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Specification