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Disambiguation method and system for a voice activated directory assistance system

  • US 20020120452A1
  • Filed: 02/27/2001
  • Published: 08/29/2002
  • Est. Priority Date: 02/27/2001
  • Status: Active Grant
First Claim
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1. A method for correcting ambiguations in directory assistance systems, comprising the steps of:

  • receiving and processing a directory assistance request from a caller, said request resulting in an ambiguation of at least two names;

    presenting audio information to said caller, said audio information comprising an audio recording of at least one person included in said ambiguation;

    receiving from said caller a selection of a name, thereby resolving said ambiguation.

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