Service management program, method, and apparatus for hotel facilities
First Claim
1. A service management program for hotel facilities, which operates in conjunction with a lodging management system for the management of information about the guests of the hotel from the registration at the check-in to the account at the check-out, the program executing:
- a room number input step of obtaining and inputting the room number of a guest when the guest visits the hotel facility;
a lodging management system conjunction step of transmitting the room number of the guest to a lodging management system to obtain the information about the guest concerned; and
a service indication step of comparing a service management table for the management of the attributes of the services of the hotel facilities and for the management of the availabilities of the hotel facilities, with the guest'"'"'s own attributes in the information about the guest which has been obtained from the lodging management system, and of indicating a service suitable for the guest'"'"'s attributes.
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Abstract
The present invention provides a service management program, method, and apparatus for hotel facilities in order to ensure that the present service conditions of the hotel facilities are always obtained at the account places of the hotel facilities so that the most suitable services are offered to the guests of the hotel when the guests visit the hotel facilities. The service management program executes a room-number-input step of obtaining and inputting the room number of a guest when the guest visits the hotel facility; a lodging management system conjunction step of transmitting the room number of the guest to a lodging management system to obtain information about the guest concerned; and a service indication step of comparing a service management table with information about the guest, and of indicating a service suitable for the guest'"'"'s attributes. The service management method comprises all of the above steps, and the service management apparatus includes the above program.
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Citations
8 Claims
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1. A service management program for hotel facilities, which operates in conjunction with a lodging management system for the management of information about the guests of the hotel from the registration at the check-in to the account at the check-out, the program executing:
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a room number input step of obtaining and inputting the room number of a guest when the guest visits the hotel facility;
a lodging management system conjunction step of transmitting the room number of the guest to a lodging management system to obtain the information about the guest concerned; and
a service indication step of comparing a service management table for the management of the attributes of the services of the hotel facilities and for the management of the availabilities of the hotel facilities, with the guest'"'"'s own attributes in the information about the guest which has been obtained from the lodging management system, and of indicating a service suitable for the guest'"'"'s attributes. - View Dependent Claims (2, 3)
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4. A service management method, for hotel facilities, which operates in conjunction with a lodging management system for the management of information about the guests of the hotel from the registration at the check-in to the account at the check-out, the method comprising:
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a room-number-input step of obtaining and inputting the room number of a guest when the guest visits the hotel facility;
a lodging management system conjunction step of transmitting the room number of the guest to a lodging management system to obtain the information about the guest concerned; and
a service indication step of comparing a service management table for the management of the attributes of the services of the hotel facilities and for the management of the availabilities of the hotel facilities, with the guest'"'"'s own attributes in the information about the guest which has been obtained from the lodging management system, and of indicating a service suitable for the guest'"'"'s attributes. - View Dependent Claims (5, 6)
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7. A service management apparatus for hotel facilities, which operates in conjunction with a lodging management system for the management of information about the guests of the hotel from the registration at the check-in to the account at the check-out, the apparatus comprising:
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a room-number-input means for obtaining and inputting the room number of a guest when the guest visits the hotel facility;
a lodging management system conjunction means for transmitting the room number of the guest to a lodging management system to obtain the information about the guest concerned; and
a service indication means for comparing a service management table for the management of the attributes of the services of the hotel facilities and for the management of the availabilities of the hotel facilities, with the guest'"'"'s own attributes in the information about the guest which has been obtained from the lodging management system, and for indicating a service suitable for the guest'"'"'s attributes.
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8. A computer readable recording medium for recording a service management program for hotel facilities, which operates in conjunction with a lodging management system for the management of information about the guests of the hotel from the registration at the check-in to the account at the check-out, the program executing:
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a room-number-input step of obtaining and inputting the room number of a guest when the guest visits the hotel facility;
a lodging management system conjunction step of transmitting the room number of the guest to a lodging management system to obtain the information about the guest concerned; and
a service indication step of comparing a service management table for the management of the attributes of the services of the hotel facilities and for the management of the availabilities of the hotel facilities, with the guest'"'"'s own attributes in the information about the guest which has been obtained from the lodging management system, and of indicating a service suitable for the guest'"'"'s attributes.
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Specification