Website system and method for providing on-line data-exchange and a collaborative service of return and repair process
First Claim
1. A website system for providing on-line data-exchange and a collaborative service for return and repair processes via a network, the website system enabling integration of service information from a service community, the service community including:
- a service requester party, a repair center party and a product supplier party, the website system comprising;
a website server connected to the network;
a database for storing attribute data provided by each member of the service community and generated by the website system;
an access controlling means for generating a user ID code for each member of the service community according to the attribute information;
a data exchanging means for providing three different interfaces for three parties, respectively, to receive and exchange different data real-time among three parties, each interface having a plurality of information items for the same party;
a return material authorization (RMA) processor for generating an RMA for a proper repair center and a service requester and managing a life cycle of the RMA, when receiving a service request with the associated data of at least one returned product from the service requester;
a repair execution system (RES) connected to the RMA processor, for administering and tracking a repair process of the returned product, according to repair data provided by the repair center;
. a bill evaluating system for evaluating a bill of the repair process of the returned product for involved parties intelligently, according to the repair data and a predetermined bill splitting rule; and
a part procuring system for processing parts procurement for the repair process by gaining repair data from the RES and the repair center, and sending part data to the product supplier and the bill evaluating system;
1 Assignment
0 Petitions
Accused Products
Abstract
The present invention discloses a website system for providing on-line data-exchange and a collaborative service for return and repair processes via a network. The website system has: a website server connected to the network, which has: a database for storing attribute data provided by each member of the service community and generated by the website system; an access controlling means for generating a user ID code for each member of the service community according to the attribute information; a data exchanging means for providing three different interfaces for three parties, respectively, to receive and exchange different data real-time from three parties, the interface having a plurality of unified data formats; a return material authorization (RMA) processor for generating an RMA for a proper repair center and a service requester and managing a life cycle of the RMA, when receiving a service request with the associated data of a returned product from the service requester; a repair execution system (RES) connected to the RMA processor, for administering and tracking a repair activity (process) of the returned product, according to repair data provided by the repair center; a bill evaluating system for evaluating a bill of the repair activity (process) of the returned product for involved parties intelligently, according to the repair data and a predetermined bill splitting rule; and a part procuring system for processing parts procurement for the repair activity (process) by gaining repair data from the RES and the repair center, and sending part data to the product supplier and the bill evaluating system.
-
Citations
27 Claims
-
1. A website system for providing on-line data-exchange and a collaborative service for return and repair processes via a network, the website system enabling integration of service information from a service community, the service community including:
- a service requester party, a repair center party and a product supplier party, the website system comprising;
a website server connected to the network;
a database for storing attribute data provided by each member of the service community and generated by the website system;
an access controlling means for generating a user ID code for each member of the service community according to the attribute information;
a data exchanging means for providing three different interfaces for three parties, respectively, to receive and exchange different data real-time among three parties, each interface having a plurality of information items for the same party;
a return material authorization (RMA) processor for generating an RMA for a proper repair center and a service requester and managing a life cycle of the RMA, when receiving a service request with the associated data of at least one returned product from the service requester;
a repair execution system (RES) connected to the RMA processor, for administering and tracking a repair process of the returned product, according to repair data provided by the repair center;
.a bill evaluating system for evaluating a bill of the repair process of the returned product for involved parties intelligently, according to the repair data and a predetermined bill splitting rule; and
a part procuring system for processing parts procurement for the repair process by gaining repair data from the RES and the repair center, and sending part data to the product supplier and the bill evaluating system;
- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
- a service requester party, a repair center party and a product supplier party, the website system comprising;
-
15. A method for providing on-line data-exchange and a collaborative service for return and repair processes via a network, which enabling integration of service information from a service community, the service community including:
- a service requester party, a repair center party and a product supplier party, the method comprising;
providing a website system on the network that provides service for connecting three parties of the service community;
requesting every member of the service community to provide associated attribute information and storing the information;
generating a user ID code for each member of the service community according to the attribute information to define a proper party role for every login user;
providing different interfaces for each three parties to input data and to exchange data real-time defining usage limitation of the exchanged data for each party of the service community;
receiving a service request for a returned product including associated data from a service requester;
generating an RMA of the returned product for a proper repair center and the service requester and managing a life cycle of the RMA;
receiving repair data for a repair process provided from the repair center party and sharing repair data with the other parties;
evaluating a bill of the repair activity process of the returned product and determining related payers intelligently, according to the repair data and a predetermined bill splitting rule; and
processing part procurement for the repair process.
- a service requester party, a repair center party and a product supplier party, the method comprising;
Specification