Method and system for intelligent routing of business events on a subscription-based service provider network

• US 20020120711A1
• Filed: 02/23/2001
• Published: 08/29/2002
• Est. Priority Date: 02/23/2001
• Status: Abandoned Application

• Current Assignee: Lenovo Singapore Pte Limited (Lenovo Group Ltd.)
• Original Assignee: International Business Machines Corporation
• Inventors: Mohindra, Ajay, Mastrianni, Steven J., Chefalas, Thomas E., Bantz, David F.
• Application Number:
  US09/791,931
• Publication Number:
  US 20020120711A1
• Time in Patent Office: Days
• US Class Current: 709/217
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]

Abstract

A system and method for providing event routing services for a subscriber-based system determines subscribers to which information of predetermined message types are provided and monitors a communication link which carries event messages communicated to a service provider by client systems. New messages are routed from the service provider to destinations based on the event messages and in accordance with the message types of the event messages. The new messages are mapped at the destinations to commands to perform services at the client systems or the service provider.

Claims

1. A method for providing event routing services for a subscriber-based system, comprising the steps of:

determining subscribers to which information of predetermined message types are provided;

monitoring a communication link which carries event messages communicated to a service provider by client systems;

routing new messages based on the event messages from the service provider to destinations in accordance with the message types of the event messages; and

mapping the new messages at the destinations to commands to perform services at least one of the client systems and the service provider.

2. The method as recited in claim 1, wherein the step of determining subscribers includes managing subscriber information to correlate the subscribers with the message types.

3. The method as recited in claim 2, wherein the event messages include encoded subscriber information and further comprising the step of parsing the event messages to determine subscriptions associated with the event message.

4. The method as recited in claim 1, wherein the step of determining subscribers includes registering the subscribers and the message types of the event messages which the subscribers are to receive.

5. The system as recited in claim 1, wherein the step of monitoring a communication link which carries event messages includes the step of prioritizing event messages carried by the communication link.

6. The system as recited in claim 1, wherein the step of prioritizing is based on one of times of the event messages and types of event messages.

7. The method as recited in claim 1, further comprising the step of billing subscribers for usage of the event routing services.

8. The method as recited in claim 1, further comprising the steps of:

generating an event log of activities of the subscriber-based system by employing a logging service coupled to the communication link; and

analyzing the event log to determine patterns in the activities of the subscriber-based system.

9. The method as recited in claim 8, further comprising a workflow optimizer which receives information about the patterns determined in the step of analyzing the event log, and further comprising the step of analyzing the patterns to determine workflow improvements based on rules for optimization.

10. The method as recited in claim 9, further comprising the step of billing subscribers for analyzing the patterns to determine workflow improvements.

11. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for providing event routing services for a subscriber-based system, the method steps comprising:

determining subscribers to which information of predetermined message types are provided;

monitoring a communication link which carries event messages communicated to a service provider by client systems;

routing new messages based on the event messages from the service provider to destinations in accordance with the message types of the event messages; and

mapping the new messages at the destinations to commands to perform services at least one of the client systems and the service provider.

12. The program storage device as recited in claim 11, wherein the step of determining subscribers includes managing subscriber information to correlate the subscribers with the message types.

13. The program storage device as recited in claim 11, wherein the event messages include encoded subscriber information and further comprising the step of parsing the event messages to determine subscriptions associated with the event message.

14. The program storage device as recited in claim 11, wherein the step of determining subscribers includes registering the subscribers and the message types of the event messages which the subscribers are to receive.

15. The program storage device as recited in claim 11, wherein the step of monitoring a communication link which carries event messages includes the step of prioritizing event messages carried by the communication link.

16. The program storage device as recited in claim 11, wherein the step of prioritizing is based on one of times of the event messages and types of event messages.

17. The program storage device as recited in claim 11, further comprising the step of billing subscribers for usage of the event routing services.

18. The program storage device as recited in claim 11, further comprising the steps of:

generating an event log of activities of the subscriber-based system by employing a logging service coupled to the communication link; and

analyzing the event log to determine patterns in the activities of the subscriber-based system.

19. The program storage device as recited in claim 18, further comprising a workflow optimizer which receives information about the patterns determined in the step of analyzing the event log, and further comprising the step of analyzing the patterns to determine workflow improvements based on rules for optimization.

20. The program storage device as recited in claim 19, further comprising the step of billing subscribers for analyzing the patterns to determine workflow improvements.