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Method and system for enabling workers to communicate anonymously with their employers

  • US 20020123899A1
  • Filed: 02/21/2001
  • Published: 09/05/2002
  • Est. Priority Date: 10/03/2000
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for handling communications from one or more users for one or more subscribers, the method comprising the steps of:

  • (a) receiving a communication from a user;

    (b) querying the user for information regarding the communication;

    (c) receiving the information from the user in response to the querying;

    (d) determining whether the communication is pertinent or non-pertinent based on the information received from the user;

    (e) attempting to connect the user to a representative of a subscriber in real time, if the communication is determined to be pertinent; and

    (f) processing the communication for non-real-time handling by a representative of a subscriber, if the communication is determined to be non-pertinent.

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