System for providing related information of a network error event in a hand-held device
First Claim
1. A method for assisting network management, comprising:
- parsing a received repair message;
gathering related information in response to said parsing;
formatting said related information according to a hand-held data format into a formatted related information in response to a command; and
transferring said formatted related information to a hand-held device.
2 Assignments
0 Petitions
Accused Products
Abstract
A system for providing related information of a network error event to a user in a hand-held device format. In one aspect, the present invention may include a desktop computer system executing a network management software (“NMS”), a hand-held formatter module and a hand-held device interface. The NMS provides a network manager (or administrator/user) the capability to manager, monitor, and/or diagnose a network. In response to a network error event, e.g., a faulty network card, disabled repeater, and the like, the NMS may be configured to generate a repair message, e.g., a trouble ticket, to notify the user of the network error event. The NMS may be further configured to gather related information such network wiring diagrams related to the location of the network error event and/or user, other events that have occurred in a temporally close time, repair checklists, and the like, in response to the repair message. The hand-held formatter module may be configured to convert the related information into a hand-held data format, e.g., PALM OS, POCKET PC, etc., for transfer to a hand-held device through the hand-held device interface.
47 Citations
18 Claims
-
1. A method for assisting network management, comprising:
-
parsing a received repair message;
gathering related information in response to said parsing;
formatting said related information according to a hand-held data format into a formatted related information in response to a command; and
transferring said formatted related information to a hand-held device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A computer readable storage medium on which is embedded one or more computer programs, said one or more computer programs implementing a method for assisting network management, said one or more computer programs comprising a set of instructions for:
-
parsing a received repair message;
gathering related information in response to said parsing;
formatting said related information into a hand-held related information in response to a command; and
transferring said hand-held related information to a hand-held device. - View Dependent Claims (9, 10, 11, 12, 14, 15, 16, 17, 18)
-
-
13. The system for assisting network management comprising:
-
at least one processor;
a memory coupled to said at least one processor; and
a hand-held data formatter residing in said memory and executed by said at least one processor, wherein said hand-held data formatter is configured to gather related information in response to parsing a received repair message and to format said related information into a hand-held related information in response to a command.
-
Specification