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Automated business directory assistance

  • US 20020126819A1
  • Filed: 03/08/2001
  • Published: 09/12/2002
  • Est. Priority Date: 03/08/2001
  • Status: Active Grant
First Claim
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1. A method for directory assistance in response to a call from a caller, the method comprising:

  • receiving the call;

    determining if the call is a request for directory assistance and, if not, routing the call as dialed;

    if the call is a request for directory assistance, routing the call to a speech recognizer;

    determining the type of directory assistance requested;

    if the caller is not requesting business directory assistance, routing the call to a call center;

    if the caller is requesting business directory assistance, automatically determining at least one telephone number satisfying the caller request.

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