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System and method for providing customer support

  • US 20020128875A1
  • Filed: 03/07/2001
  • Published: 09/12/2002
  • Est. Priority Date: 03/07/2001
  • Status: Abandoned Application
First Claim
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1. A method for providing customer support to an electrical device user, comprising the steps of:

  • establishing a communications link between a customer support representative and the user with a customer support unit associated with the electrical device; and

    transmitting communications of the customer support representative to the user while the user is at the electrical device via the customer support unit.

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