Mobile decision support system

• US 20020129027A1
• Filed: 03/08/2002
• Published: 09/12/2002
• Est. Priority Date: 03/12/2001
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Schmaltz, Michael Clayton, Feinbier, Loic Jaouen, Van Den Hondel, Alexander Peter, Cameron, Richard Neill
• Granted Patent: US 7,895,336 B2
• Time in Patent Office: Days
• US Class Current: 707/10
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A mobile decision support system for proactive decision support of an enterprise includes at least one server computer, at least one mobile communication device and at least one client system in operable communication over a network. The server computer includes a database. The client system may interface with the server computer and direct the configuration of hotspot information in the database. The hotspot information includes identification of a user, a response template and/or data. The mobile communication device may periodically request hotspot information from the server computer as a function of the user operating the mobile communication device. Based on the request, the hotspot information may be transmitted over the network to the mobile communication device. The user may generate a response to the hotspot information with the mobile communication device by selections within the response template. The response may be transmitted to recipients selected with the response template through reply channels also selected with the response template.

Claims

1. A method of mobile decision making, the method comprising:

a) configuring hotspot information in a database, the hotspot information comprising at least one of identification of a user, a response template and data;

b) checking the database for hotspot information as a function of a request generated by a mobile communication device, the request comprising identification of the user; and

c) transmitting hotspot information over a network to the mobile communication device as a function of the user identified in the request.

2. The method of claim 1, further comprising d) selecting from the response template to configure a response to the hotspot information, the selection comprising at least one of identification of recipients of the response, selection of reply channels for the response and selection of response information.

3. The method of claim 1, further comprising:

d) indicating the receipt of hotspot information with the mobile communication device; and

e) accessing the hotspot information with the mobile communication device.

4. The method of claim 1, further comprising d) transmitting a response to the hotspot information over the network to the database as a function of the response template.

5. The method of claim 4, further comprising:

e) configuring the hotspot information in the database as a function of the response;

f) formatting the response as a function of a reply channel selected with the response template; and

g) transmitting the response to a recipient selected with the response template over the selected reply channel.

6. The method of claim 1, wherein the request comprises a structured query language (SQL) query transmitted with hypertext transfer protocol (HTTP) and b) comprises translating the request.

7. The method of claim 1, wherein a) comprises configuring the database over the network with a browser.

8. The method of claim 1, wherein a) comprises configuring the database over the network with an enterprise resource planning (ERP) system.

9. The method of claim 1, wherein a) comprises:

establishing a plurality of triggers for accumulated enterprise data; and

triggering configuration of hotspot information in the database as a function of a trigger, the data in the hotspot information comprising selected portions of the accumulated enterprise data.

10. A method of mobile decision making, the method comprising:

a) triggering dynamic configuration of hotspot information as a function of accumulated enterprise data, the hotspot information comprising at least one of a message, a response recipient selection list, a reply channel selection list, a portion of the accumulated enterprise data and a response information list;

b) requesting the hotspot information with a mobile communication device;

c) transmitting the hotspot information to the mobile communication device;

d) configuring a response to the hotspot information with the mobile communication device through selection of a recipient of the response, a reply channel and response information; and

e) transmitting the response to the recipient with the reply channel.

11. The method of claim 10, wherein a) comprises establishing a plurality of key performance indicators as triggers.

12. The method of claim 10, wherein a) comprises configuring a record in a database with the hotspot information.

13. The method of claim 10, wherein a) comprises identifying a user to receive the hotspot information.

14. The method of claim 10, wherein b) comprises checking for hotspot information addressed to a user of the mobile communication device.

15. The method of claim 10, wherein c) comprises transmitting the request over at least one of a wireless network, the Internet and a wireline network.

16. The method of claim 10, wherein e) comprises:

updating a record in a database with the response; and

accessing the database to format the response as a function of the reply channel.

17. The method of claim 10, wherein e) comprises updating the accumulated enterprise data as a function of the response.

18. The method of claim 10, wherein e) comprises dynamically configuring hotspot information as a function of the response and repeating b) through e).

20. The method of claim 19, further comprising the initial act of selectively configuring the database to provide data and a response template personalized to the needs of the user.

21. The method of claim 19, wherein b) comprises:

storing the requests when communication with the network is unavailable; and

transmitting the stored requests when communication with the network is reestablished.

22. The method of claim 19, wherein e) comprises displaying the hotspot information with a graphical user interface as a function of a geographical location identified by the hotspot information.

23. The method of claim 19, wherein a) comprises generating the reoccurring request on a predetermined schedule.

24. The method of claim 19, further comprising the initial act of downloading modules to the wireless mobile communication device as a function of the login information.

25. The method of claim 19, wherein a) comprises formatting the request in structured query language (SQL).

26. The method of claim 19, wherein d) comprises storing the hotspot information in the wireless mobile communication device.

27. The method of claim 19, wherein a) comprises operating the wireless mobile communication device with Java 2 Platform, Micro Edition (J2ME).

29. The mobile decision support system of claim 28, wherein the mobile communication device is operable to generate a response to the hotspot information as a function of the response template.

30. The mobile decision support system of claim 28, wherein the response template comprises selection of at least one of a recipient of the response, a reply channel and response information.

31. The mobile decision support system of claim 28, wherein the server computer further comprises a mediator module, the mediator module operable to translate the requests, retrieve hotspot information from the database as a function of the request and update the hotspot information in the database as a function of a response from the mobile communication device.

32. The mobile decision support system of claim 31, wherein the server computer further comprises a response handler module, the response handler module operable to transmit the response to recipients dynamically selectable in the response as a function of the updated hotspot information, the response transmittable on a reply channel dynamically selectable in the response as a function of the updated hotspot information.

33. The mobile decision support system of claim 28, wherein the client system comprises an administrator client, the administrator client operable to configure hotspot information in the database via a browser, and at least one selection screen.

34. The mobile decision support system of claim 28, wherein the client system comprises an enterprise resource planning (ERP) system, the enterprise resource planning system operable to accumulate enterprise data and configure hotspot information as a function of the accumulated enterprise data and predetermined triggers.

35. The mobile decision support system of claim 28, wherein the mobile communication device comprises a watchdog module, a request module, a request handler module, a request change listener module and a user interface module, the request module and the watchdog module cooperatively operable to generate the requests, the request change listener module and the request handler module cooperatively operable to manage communication over the network.

36. The mobile decision support system of claim 28, wherein the mobile communication device comprises at least one of a wireless phone, a personal digital assistant and a pager operable with Java 2 Platform, Micro Edition (J2ME), communication over the network comprising communication over at least one of a wireless communication network and the Internet.

19. A method of mobile decision making, the method comprising:

a) generating a reoccurring request for hotspot information with a wireless mobile communication device, the request comprising login information of a user operating the wireless mobile communication device;

b) transmitting the request over a network to a server computer, the server computer comprising a database;

c) accessing the database to retrieve hotspot information as a function of the login information;

d) transmitting dynamically configured hotspot information associated with the login information to the wireless mobile communication device, the hotspot information comprising at least one of a message, a response template and data;

e) selecting options within the response template with the wireless mobile communication device; and

f) transmitting a dynamically configured response to the server computer, the response configured as a function of selections within the response template.

28. A mobile decision support system for proactive decision support within an enterprise, the mobile decision support system comprising:

a network;

a server computer coupled with the network, the server computer comprising a database;

a client system coupled with the network, the client system operable to interface with the server computer and direct the configuration of hotspot information in the database, the hotspot information comprising at least one of identification of a user, a response template and data; and

a mobile communication device coupled with the network, the mobile communication device operable to request hotspot information from the server computer as a function of the user operating the mobile communication device, the hotspot information transmitted over the network to the mobile communication device.