Active user registry

• US 20020131573A1
• Filed: 03/05/2002
• Published: 09/19/2002
• Est. Priority Date: 03/25/1997
• Status: Active Grant

• Current Assignee: David Arthur Berkley, Eric E. Sumner Jr, Lawrence Richard Rabiner
• Original Assignee: David Arthur Berkley, Eric E. Sumner Jr, Lawrence Richard Rabiner
• Inventors: Rabiner, Lawrence Richard, Sumner, Eric E. Jr., Berkley, David Arthur
• Granted Patent: US 7,408,920 B2
• Time in Patent Office: Days
• US Class Current: 379/201.01
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 61/00 Network arrangements, protocols or services for addressing or naming
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/24 Negotiation of communication capabilities
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

An Active User Registry system comprises a database which is integrated with the POTS network and a packet network (such as the Internet, or a corporate intranet). Integrating AUR with the POTS network and a packet network exploits the outstanding strengths of both of its constituents, such as the low-latency, high reliability, moderate fidelity real-time voice telephony provided by the POTS network, and the point-and-click access to distributed databases with excellent search capabilities provided by a packet network, such as the Internet (including those made available using browser technology in conjunction with the World Wide Web). The AUR database contains a dynamic data structure (such as a linked list or a hashed table) of all the ways in which one or more users can be reached via some type of communication network (e.g., through the POTS network or a packet network, or both). A key feature of the AUR is the ability to broker between a subscriber'"'"'s request for communications contact information corresponding to a user and the user'"'"'s preferences of being reached by various communications alternatives. Other features may be included with the AUR, including an AUR cache which provides subscribers with rapid-access entry points into the AUR, or automatic updating of user contact information. Further, the capability of learning the user'"'"'s preferences is included as an additional feature and is also included as a feature in an alternative embodiment of the present invention.

Claims

1. An active user registry system responsive to a request for communications contact information corresponding to a user, comprising:

a. a computer; and

b. a database, linked to the computer, containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options;

wherein the system determines a communications address for contacting the user in accordance with a comparison between a communications option accompanying the request and the user'"'"'s preferred communications options.

2. The system according to claim 1, wherein the user identifier includes information representing at least one of the user'"'"'s identity, the user'"'"'s title, the user'"'"'s occupation or personal information corresponding to the user.

3. The system according to claim 1, wherein the plurality of communications addresses includes an address for contacting the user by telephone, an address for contacting the user by e-mail, an address for contacting the user by facsimile, and a current address for making direct communications contact with the user.

4. The system according to claim 3, wherein the plurality of communications addresses further includes an address for contacting the user by videophone.

5. The system according to claim 3, wherein the plurality of communications addresses further includes an address for contacting the user by voice messaging.

6. The system according to claim 3, wherein the plurality of communications addresses further includes an address for contacting the user by real-time IP messaging.

7. The system according to claim 3, wherein the plurality of communications addresses further includes a URL-compatible address for linking to a Web page associated with the user.

8. The system according to claim 1, wherein the information corresponding to the user'"'"'s preferred communications options includes a communications option and at least one of the time of day, the day of the week, or information representing the identity of a person attempting to contact the user.

9. The system according to claim 1, wherein the information corresponding to the user'"'"'s preferred communications options includes information received over a communications link from a personal information source associated with the user.

10. The system according to claim 1, wherein the communications address for contacting the user determined by the system corresponds to a communications option having at least one communications property in common with the communications option accompanying the request and with the user'"'"'s preferred communications options.

11. The system according to claim 1, wherein the system further initiates a communications contact to the user.

12. The system according to claim 11, wherein the communications contact to the user is initiated without providing the communications address to a subscriber making the request.

13. The system according to claim 1, wherein the system further receives a message to be delivered to the determined communications address.

14. The system according to claim 13, wherein the message to be delivered comprises at least one of a voice message or a text message.

15. The system according to claim 1, wherein the system further converts a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options.

16. The system according to claim 15, wherein the system further delivers the converted communication to the user.

17. The system according to claim 1, further comprising a voice interface for enabling interaction with, and control and management of, the system from any available voice-compatible communication interface.

18. The system according to claim 1, further comprising a cache coupled to the database for storing information, for a particular subscriber, corresponding to an entry point to communications information for contacting the user stored in the database.

19. The system according to claim 18, wherein the information stored in the cache for a particular subscriber is updated in accordance with a pattern of communications options utilized over time by the subscriber upon access to the database.

20. The system according to claim 1, wherein the communications information for contacting the user is automatically updated in accordance with a change in a communications address for contacting the user.

21. The system according to claim 1, wherein the user may, subject to verification of the user'"'"'s identity, update the communications information for contacting the user.

22. The system according to claim 1, wherein information corresponding to the user'"'"'s preferred communications options is automatically learned in accordance with how the user interacts with communication attempts from other persons.

23. The system according to claim 1, wherein the database further includes a message providing information about contacting the user.

24. The system according to claim 23, wherein the message providing information about contacting the user includes an audio message.

25. The system according to claim 23, wherein the database further includes a list identifying those persons entitled to access the message providing information about contacting the user.

26. The system according to claim 1, wherein the database further includes multimedia information corresponding to the user.

27. The system according to claim 26, multimedia information corresponding to the user includes a Web page.

28. The system according to claim 1, wherein the system is linked to at least one of a packet network and a telephone network.

29. The system according to claim 28, wherein the packet network comprises at least one of the Internet or an intranet.

30. The system according to claim 28, wherein the system is further linked to a Web site for accessing the system using a Web browser.

31. An active user registry system responsive to a request for communications contact information corresponding to a user, comprising:

a. a computer; and

b. a database, linked to the computer, containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options;

wherein information corresponding to the user'"'"'s preferred communications options is automatically learned in accordance with how the user interacts with communication attempts from other persons.

32. The system according to claim 31, wherein the user identifier includes information representing at least one of the user'"'"'s identity, the user'"'"'s title, the user'"'"'s occupation or personal information corresponding to the user.

33. The system according to claim 31, wherein the plurality of communications addresses includes an address for contacting the user by telephone, an address for contacting the user by e-mail, an address for contacting the user by facsimile, and a current address for making direct communications contact with the user.

34. The system according to claim 33, wherein the plurality of communications addresses further includes an address for contacting the user by videophone.

35. The system according to claim 33, wherein the plurality of communications addresses further includes an address for contacting the user by voice messaging.

36. The system according to claim 33, wherein the plurality of communications addresses further includes an address for contacting the user by real-time IP messaging.

37. The system according to claim 33, wherein the plurality of communications addresses further includes a URL-compatible address for linking to a Web page associated with the user.

38. The system according to claim 31, wherein the information corresponding to the user'"'"'s preferred communications options includes a communications option and at least one of the time of day, the day of the week, or information representing the identity of a person attempting to contact the user.

39. The system according to claim 31, wherein the information corresponding to the user'"'"'s preferred communications options includes information received over a communications link from a personal information source associated with the user.

40. The system according to claim 31, further comprising a voice interface for enabling interaction with, and control and management of, the system from any available voice-compatible communication interface.

41. The system according to claim 31, further comprising a cache coupled to the database for storing information, for a particular subscriber, corresponding to an entry point to communications information for contacting the user stored in the database.

42. The system according to claim 41, wherein the information stored in the cache for a particular subscriber is updated in accordance with a pattern of communications options utilized over time by the subscriber upon access to the database.

43. An active user registry system responsive to a request for communications contact information corresponding to a user, comprising:

a. a computer; and

b. a database, linked to the computer, containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options;

wherein the information corresponding to the user'"'"'s preferred communications options includes information received over a communications link from a personal information source associated with the user.

44. A method of operating an active user registry service accessible over a communications network, comprising the steps of:

a. receiving a request for communications contact information corresponding to a user;

b. searching a database containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options; and

c. determining a communications address for contacting the user in accordance with a comparison between a communications option accompanying the request and the user'"'"'s preferred communications options.

45. The method according to claim 44, wherein the communications network includes at least one of a packet network and a telephone network.

46. The method according to claim 45, wherein the packet network comprises at least one of the Internet or an intranet.

47. The method according to claim 44, wherein the service is further accessible through a Web site using a Web browser.

48. The method according to claim 44, wherein the user identifier includes information representing at least one of the user'"'"'s identity, the user'"'"'s title, the user'"'"'s occupation or personal information corresponding to the user.

49. The method according to claim 44, wherein the plurality of communications addresses includes an address for contacting the user by telephone, an address for contacting the user by e-mail, an address for contacting the user by facsimile, and a current address for making direct communications contact with the user.

50. The method according to claim 49, wherein the plurality of communications addresses further includes an address for contacting the user by videophone.

51. The method according to claim 49, wherein the plurality of communications addresses further includes an address for contacting the user by voice messaging.

52. The method according to claim 49, wherein the plurality of communications addresses further includes an address for contacting the user by real-time IP messaging.

53. The method according to claim 49, wherein the plurality of communications addresses further includes a URL-compatible address for linking to a Web page associated with the user.

54. The method according to claim 44, wherein the information corresponding to the user'"'"'s preferred communications options includes a communications option and at least one of the time of day, the day of the week, or information representing the identity of a person attempting to contact the user.

55. The method according to claim 44, wherein the information corresponding to the user'"'"'s preferred communications options includes information received over a communications link from a personal information source associated with the user.

56. The method according to claim 44, wherein the determined communications address for contacting the user corresponds to a communications option having at least one communications property in common with the communications option accompanying the request and with the user'"'"'s preferred communications options.

57. The method according to claim 44, further comprising the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options.

58. The method according to claim 57, further comprising the step of delivering the converted communication to the user.

59. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting text portions of a facsimile message into a voice message.

60. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting an e-mail message into a voice message.

61. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting a voice message into a facsimile message.

62. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting an e-mail message into a facsimile message.

63. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting text portions of a facsimile message into an e-mail message.

64. The method according to claim 57, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting a voice message into an e-mail message.

65. The method according to claim 44, further comprising the step of after determining a communications address for contacting the user, providing over the communications network the determined communications address.

66. The method according to claim 44, further comprising the step of after determining a communications address for contacting the user, initiating a communications contact to the determined communications address.

67. The method according to claim 66, wherein the communications contact to the user is initiated without providing the communications address to a subscriber making the request.

68. The method according to claim 44, further comprising the step of receiving a message to be delivered to the determined communications address.

69. The method according to claim 68, wherein the message to be delivered comprises at least one of a voice message or a text message.

70. The method according to claim 44, further comprising the provision of a voice interface for enabling interaction with, and control and management of, the service from any available voice-compatible communication interface.

71. The method according to claim 44, wherein the step of receiving a request for a communications address for contacting the user includes the step of retrieving from a cache maintained for a subscriber information corresponding to an entry point to communications information for contacting the user stored in the database.

72. The method according to claim 71, wherein the information stored in the cache maintained for a subscriber is updated in accordance with a pattern of communications options utilized over time by the subscriber upon access to the database.

73. The method according to claim 44, wherein the communications information for contacting the user is automatically updated in accordance with a change in a communications address for contacting the user.

74. The method according to claim 44, wherein the user may, subject to verification of the user'"'"'s identity, update the communications information for contacting the user.

75. The method according to claim 44, wherein the information corresponding to the user'"'"'s preferred communications options is automatically learned in accordance with how the user interacts with communication attempts from other persons.

76. The method according to claim 44, wherein the database further includes a message providing information about contacting the user.

77. The method according to claim 76, wherein the message providing information about contacting the user includes an audio message.

78. The method according to claim 76, wherein the database further includes a list identifying those persons entitled to access the message providing information about contacting the user.

79. The method according to claim 76, further comprising the step of playing the message providing information about contacting the user in response to the request for user contact information.

80. The method according to claim 44, wherein the database further includes multimedia information corresponding to the user.

81. The method according to claim 80, multimedia information corresponding to the user includes a Web page.

82. A method of operating an active user registry service accessible over a communications network, comprising the steps of:

a. receiving a request for communications contact information corresponding to a user;

b. searching a database containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options;

 

wherein the user'"'"'s preferred communications options are automatically learned in accordance with how the user interacts to communications from other persons; and

c. determining from the database a communications address for contacting the user.

83. The method according to claim 82, wherein the user identifier includes information representing at least one of the user'"'"'s identity, the user'"'"'s title, the user'"'"'s occupation or personal information corresponding to the user.

84. The method according to claim 82, wherein the plurality of communications addresses includes an address for contacting the user by telephone, an address for contacting the user by e-mail, an address for contacting the user by facsimile, and a current address for making direct communications contact with the user.

85. The method according to claim 84, wherein the plurality of communications addresses further includes an address for contacting the user by videophone.

86. The method according to claim 84, wherein the plurality of communications addresses further includes an address for contacting the user by voice messaging.

87. The method according to claim 84, wherein the plurality of communications addresses further includes an address for contacting the user by real-time IP messaging.

88. The method according to claim 84, wherein the plurality of communications addresses further includes a URL-compatible address for linking to a Web page associated with the user.

89. The method according to claim 82, wherein the information corresponding to the user'"'"'s preferred communications options includes at least one of the time of day, the day of the week, or information representing the identity of a person attempting to contact the user.

90. The method according to claim 82, wherein the information corresponding to the user'"'"'s preferred communications options includes information received over a communications link from a personal information source associated with the user.

91. The method according to claim 82, further comprising the provision of a voice interface for enabling interaction with, and control and management of, the service from any available voice-compatible communication interface.

92. The method according to claim 82, wherein the step of receiving a request for a communications address for contacting the user includes the step of retrieving from a cache maintained for a subscriber information corresponding to an entry point to communications information for contacting the user stored in the database.

93. The method according to claim 92, wherein the information stored in the cache maintained for a subscriber is updated in accordance with a pattern of communications options utilized over time by the subscriber upon access to the database.

94. A method of operating an active user registry service accessible over a communications network, comprising the steps of:

a. receiving a request for communications contact information corresponding to a user;

b. searching a database containing communications information for contacting the user including a user identifier, a plurality of communications addresses and information corresponding to the user'"'"'s preferred communications options;

 

wherein the information corresponding to the user'"'"'s preferred communications options includes information received from a personal information source associated with the user; and

c. determining from the database a communications address for contacting the user.

95. A method of determining a communications address for contacting a user, comprising the steps of:

a. receiving a request for communications contact information corresponding to a user;

b. comparing a communications option accompanying the request with the user'"'"'s preferred communications options;

c. determining whether there is a communications address for the user corresponding to a communications option having at least one communications property in common with the communications option accompanying the request and with the user'"'"'s preferred communications options;

d. if there is a communications address for the user corresponding to a communications option having at least one communications property in common with the communications option accompanying the request and with the user'"'"'s preferred communications options, selecting the communications address; and

e. if there is no communications address for the user corresponding to a communications option having at least one communications property in common with the communications option accompanying the request and with the user'"'"'s preferred communications options, converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options.

96. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting text portions of a facsimile message into a voice message.

97. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting an e-mail message into a voice message.

98. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting a voice message into a facsimile message.

99. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting an e-mail message into a facsimile message.

100. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting text portions of a facsimile message into an e-mail message.

101. The method according to claim 95, wherein the step of converting a communication for the user into a form receivable by the user over at least one of the user'"'"'s preferred communications options includes converting a voice message into an e-mail message.