Computerized dispute resolution system
First Claim
1. A method for dispute resolution comprising the steps of:
- receiving on a server a plurality of users connected to the server via a communications network;
engaging, upon notification of a dispute by a first one of the users, software guiding the first user through procedures for initiating the dispute resolution process, wherein the software gathers plaintiff information from the first user corresponding to the dispute;
receiving from the first user a first proposed rule governing behavior in situations corresponding to the dispute;
notifying a second one of the users identified by the first user as a party to the dispute of the initiation of the dispute resolution process;
soliciting from the second user defendant data corresponding to the dispute and one of a second proposed rule governing behavior in situations corresponding to the dispute and proposed modifications to the first proposed rule; and
determining a result of the dispute resolution process based upon one of the plaintiff data, the defendant data, and one of the first proposed rule, the second proposed rule and the proposed modifications to the first rule.
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Accused Products
Abstract
A method for dispute resolution comprises the steps of receiving on a server a plurality of users connected to the server via a communications network, engaging, upon notification of a dispute by a first one of the users, software guiding the first user through procedures for initiating the dispute resolution process, wherein the software gathers plaintiff information from the first user corresponding to the dispute and receiving from the first user a first proposed a rule governing behavior in situations corresponding to the dispute in combination with the steps of notifying a second one of the users identified by the first user as a party to the dispute of the initiation of the dispute resolution process, soliciting from the second user defendant data corresponding to the dispute and one of a second proposed rule governing behavior in situations corresponding to the dispute and proposed modifications to the first proposed rule and determining a result of the dispute resolution process based upon the plaintiff data, the defendant data, the first proposed rule and the one of the second proposed rule and the proposed modifications to the first rule.
53 Citations
16 Claims
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1. A method for dispute resolution comprising the steps of:
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receiving on a server a plurality of users connected to the server via a communications network;
engaging, upon notification of a dispute by a first one of the users, software guiding the first user through procedures for initiating the dispute resolution process, wherein the software gathers plaintiff information from the first user corresponding to the dispute;
receiving from the first user a first proposed rule governing behavior in situations corresponding to the dispute;
notifying a second one of the users identified by the first user as a party to the dispute of the initiation of the dispute resolution process;
soliciting from the second user defendant data corresponding to the dispute and one of a second proposed rule governing behavior in situations corresponding to the dispute and proposed modifications to the first proposed rule; and
determining a result of the dispute resolution process based upon one of the plaintiff data, the defendant data, and one of the first proposed rule, the second proposed rule and the proposed modifications to the first rule. - View Dependent Claims (2, 3, 4)
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5. A system for resolving disputes, comprising:
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a server accessible to a plurality of users via a communications network, the server including a processor executing case management software upon notification of a dispute by a first one of the users, the case management software guiding the first user through procedures for initiating the dispute resolution process, wherein the case management software gathers plaintiff information from the first user corresponding to the dispute and receives from the first user a first proposed rule governing behavior in situations corresponding to the dispute; and
a communications arrangement notifying a second one of the users identified by the first user as a party to the dispute of the initiation of the dispute resolution process and soliciting from the second user defendant data corresponding to the dispute and one of a second proposed rule governing behavior in situations corresponding to the dispute and proposed comments on the first proposed rule, the communications arrangement providing a forum through which one or more of the plurality of users may adjudicate the dispute based upon the plaintiff data, the defendant data and one of the first proposed rule, the second proposed rule and the proposed modifications to the first rule. - View Dependent Claims (6, 7, 8, 9)
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10. A software package for resolving disputes, comprising:
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a case management module guiding a plaintiff user through procedures for initiating a dispute resolution process, wherein the case management module gathers plaintiff information from the plaintiff user corresponding to the dispute and receives from the plaintiff a first proposed rule governing behavior in situations corresponding to the dispute and soliciting from a defendant user defendant data corresponding to the dispute and one of a second proposed rule governing behavior in situations corresponding to the dispute and comments on the first proposed rule; and
a deciding module providing a forum through which one or more panelist users may adjudicate the dispute based upon the plaintiff data, the defendant data and one of the first proposed rule, the second proposed rule and the proposed modifications to the first rule. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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Specification