Cable modem with autonomous diagnostic function
First Claim
1. A system of remotely distributed devices connectable together over a network, said system comprising:
- a distribution hub;
one or more connectable devices connected to said distribution hub;
a test initiator accessible from at least one of said connected remotely connectable devices; and
a testing unit that tests the operation of the one remote device in response to initiation from said test initiation unit.
1 Assignment
0 Petitions
Accused Products
Abstract
A self testable communications device (102) such as a cable modem, a system (100) of remotely distributed such devices (102) and the method (140) of testing. One or more cable modems (102) are connected to a distribution hub (110). Each cable modem (102) includes a connection test initiator, such as a button (130) on the cable modem (102), on a web page or, on a computer (104) desk top which is accessible from the particular cable modem (102). When a test (140) is initiated by pressing or selecting the button (130), the system (100) initiates diagnostics (140) to check the connection of the cable modem (102) to the distribution hub (110). After the test (140) is complete, the cable modem user is provided with an automatic response indicating connection test
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Citations
30 Claims
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1. A system of remotely distributed devices connectable together over a network, said system comprising:
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a distribution hub;
one or more connectable devices connected to said distribution hub;
a test initiator accessible from at least one of said connected remotely connectable devices; and
a testing unit that tests the operation of the one remote device in response to initiation from said test initiation unit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of automatically testing and diagnosing problems associated with each of a plurality of remotely connected devices on a network of said remotely connected devices, each of said remotely connected devices being uniquely identifiable, at least one of said remotely connected devices being capable of initiating a service request, said method comprising the steps of:
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a) identifying one remotely connected device as being associated with a service check request, a requesting user making said service check request;
b) pinging said identified remotely connected device;
c) examining system logs to determine if an error is indicated for said one remotely connected device; and
d) reporting service check results to said requesting user using said one remotely connected device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 25, 26, 27, 28, 29, 30)
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23. A servicing system for testing networked devices, the servicing system comprising:
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a servicing station remote from devices to be tested with the devices being linked to the station;
predetermined diagnostic testing implemented on the devices;
a testing initiation signal generated by a user for having the predetermined diagnostic testing automatically performed on one of the devices associated with the user without requiring the user to be subject to interrogations by personnel at the servicing station; and
a predetermined responsive communication mode through which the user receives information regarding results of the automated testing from the service station in a manner preselected by the user.
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Specification