METHOD AND SYSTEM FOR MULTI-MEDIA COLLABORATION BETWEEN REMOTE PARTIES
First Claim
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1. A method of communicating with a plurality of remote parties, the method comprising the steps of:
- receiving a request for access from a first remote party;
initiating execution of a computer program at the first remote party;
commencing a first session with the first remote party;
receiving a request for access from a second remote party;
initiating execution of the computer program by the second remote party;
commencing a second session for the second remote party;
independently communicating with the first and second remote parties via the computer program provided to each of the first and second remote parties, the communicating step including a multi-media collaboration.
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Abstract
A method of communicating with a plurality of remote parties allows for multi-media collaboration. A first party, which may be a call center, receives requests for access from first and second remote parties. Each of these remote parties is provided a computer program and a session is initiated for each party. The first party can then independently communicate with the first and second remote parties via the computer program.
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Citations
24 Claims
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1. A method of communicating with a plurality of remote parties, the method comprising the steps of:
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receiving a request for access from a first remote party;
initiating execution of a computer program at the first remote party;
commencing a first session with the first remote party;
receiving a request for access from a second remote party;
initiating execution of the computer program by the second remote party;
commencing a second session for the second remote party;
independently communicating with the first and second remote parties via the computer program provided to each of the first and second remote parties, the communicating step including a multi-media collaboration. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 17, 18, 19, 20)
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15. A method of communicating with a remote party, the method comprising the step of:
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commencing a link with a remote party over an internet;
while maintaining the link, viewing a plurality of web sites, each web site being addressed by a URL; and
selectively pushing to the remote party the URL for some but not all of the web sites viewed in the viewing step.
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21. A method of operating a call center, the method comprising the steps of:
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a first agent logging into a session server;
a second agent logging into the session server;
receiving an information request from a first client for a first customer;
routing the first client to the first agent;
providing a computer program to the first client;
logging the first client into the session server;
communicating with the first client over a computer network;
receiving an information request from a second client for a second customer;
routing the second client to the second agent;
providing the computer program to the second client;
logging the second client into the session server;
receiving an information request from a third client for the second customer;
routing the third client to the second agent;
providing the computer program to the third client;
logging the third client into the session server;
independently communicating with the second and third clients over the computer network; and
maintaining transaction records which record the communications with the first, second and third clients. - View Dependent Claims (22, 23, 24)
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Specification