Method and device for call diversion via an agent in a communications system

• US 20020136182A1
• Filed: 11/29/2001
• Published: 09/26/2002
• Est. Priority Date: 11/29/2000
• Status: Active Grant

• Current Assignee: Unify GmbH & Co. KG (Atos SE)
• Original Assignee: Siemens AG
• Inventors: Bardehle, Lutz
• Granted Patent: US 7,027,435 B2
• Time in Patent Office: Days
• US Class Current: 370/338
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and device for call diversion in a communications system with a multiplicity of terminals which are connected to a local area network, the information relating to an activated call diversion being transmitted to an agent unit, and a call being diverted using the transmitted information.

Claims

1. A method for call diversion in a communications system with a plurality of terminals which are connected to a local area network, the method comprising the steps of:

activating a call diversion from a first terminal to a second terminal;

transmitting information relating to the activated call diversion to an agent unit; and

diverting a call for the first terminal using the transmitted information.

2. A method for call diversion in a communications system as claimed in claim 1, wherein an H.323 protocol is used in the communications system.

3. A method for call diversion in a communications system as claimed in claim 1, wherein the agent unit is a third terminal of the communications system.

4. A method for call diversion in a communications system as claimed in claim 1, wherein the first terminal can be disabled.

5. A method for call diversion in a communications system as claimed in claim 1, wherein information is transmitted to the agent unit in a protocol layer above an H.323 protocol.

6. A method for call diversion in a communications system as claimed in claim 5, wherein the agent unit stores a list of the plurality of terminals connected to the local area network.

7. A method for call diversion in a communications system as claimed in claim 6, wherein the agent unit controls the call diversion.

8. A computer-controlled device in a communications system, comprising:

a plurality of terminals connected to a local area network; and

an agent unit for managing call diversions of the terminals.

9. A computer-controlled device in a communications system as claimed in claim 8, wherein a call diversion is activated from a first terminal to a second terminal, information is transmitted relating to the activated call diversion to the agent unit, and a call is diverted for the first terminal using the transmitted information.