Method and apparatus for automatic network connection between a small business and a client
First Claim
1. An Internet system for providing call-back services for a subscriber, comprising:
- a subscription call-back server adapted for accepting input from a browsing person linked to the call-back server;
a web page having a jump link to the subscription call-back server; and
a call-switching system connected to and responsive to the call-back server;
wherein the browsing person, upon activating the WEB page jump link, is linked to the call back server and prompted for input including a call-back number, and the call-back server, after accepting the input, directs the call-switching system in establishing a telephony link between the subscriber and the browsing person.
8 Assignments
0 Petitions
Accused Products
Abstract
An Internet system for providing call-back services for a subscriber includes a web page having a call-back link to a subscription server; a call-back application operating on the subscription server and adapted for accepting input from a browsing person linked to the subscription server by the call-back link; and a call-switching system connected to and responsive to the call-back application on the subscription server. In this system the browsing person, upon activating the call-back link, is linked to the call back application on the subscription server and prompted for input including a call-back number, and the subscription server, after accepting the input, directs the call-switching system in establishing a telephony link between the subscriber and the browsing person. In some instances the telephony switch is part of a call-center with connected agents, and agents are assigned to represent selected subscribers. In this instance call-back connection is made between a browsing person and an agent. In some embodiments connections can be made either by conventional telephony links or by Internet telephone. In some instances as well provision is made for delivery of a full range of multi-media services from a subscriber to a browsing person.
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Citations
15 Claims
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1. An Internet system for providing call-back services for a subscriber, comprising:
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a subscription call-back server adapted for accepting input from a browsing person linked to the call-back server;
a web page having a jump link to the subscription call-back server; and
a call-switching system connected to and responsive to the call-back server;
wherein the browsing person, upon activating the WEB page jump link, is linked to the call back server and prompted for input including a call-back number, and the call-back server, after accepting the input, directs the call-switching system in establishing a telephony link between the subscriber and the browsing person. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A subscription call-center, comprising:
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a telephony switch having a telephone trunk line connection to a public switched telephony network (PSTN);
a plurality of agent stations connected to the telephony switch; and
a CTI Server (T-Server) connected to the telephony switch by a CTI link, the T-Server having a digital link to an Internet-connected call-back server;
wherein the call-back server stores subscriber information and accepts input from browsing persons seeking connection to agents for the subscribers, and the call-back server, directed by a browsing person providing a call-back number, directs the T-Server to command the telephony switch to establish a telephony connection between the browsing person and an agent for the subscriber. - View Dependent Claims (9, 10)
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11. A method for providing call-back services to a browsing person on the Internet from a subscribers to a call-back service, comprising steps of:
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(a) providing a link in the subscriber'"'"'s WEB page to a call-back server;
(b) providing an input mechanism for browsing persons linked to the call-back server to input at least a call-back number;
(c) activating a CTI Server (T-Server) connected to a telephony switch having a telephony trunk line from the call-back server to establish a telephony connection between the browsing person and the subscriber. - View Dependent Claims (12, 13, 14, 15)
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Specification