System for remotely managing elevator mechanic service routine

• US 20020138327A1
• Filed: 03/26/2001
• Published: 09/26/2002
• Est. Priority Date: 03/26/2001
• Status: Abandoned Application

• Current Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Original Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Inventors: Hastings, Jeff, Spinelli, Jonathan, Mello, Celso Luis, Leah, David, Morrin, Geoff O., Curvino, Edward, Lachaert, Gerrit
• Application Number:
  US09/818,016
• Publication Number:
  US 20020138327A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system for assisting elevator mechanics at completing the various tasks during a work day provides remote and automatic access to various kinds of information and communications. A planning module provides a prioritized task list for the mechanic to follow through the day. An information module provides the mechanic access to various types of safety, technical and location information to help the mechanic to arrive at locations and complete tasks in a more efficient manner. A communications module facilitates communication between the mechanic and elevator service company base locations through wireless communication links.

Claims

1. A system for automatically and remotely assisting an elevator mechanic, comprising:

a planning module that automatically plans out a recommended list of tasks for the mechanic to complete during a workday;

an information module that automatically provides the mechanic information regarding items associated with the recommended routine;

a communication module that facilitates communication between the mechanic and a base location; and

a portable mechanic interface that is operative to allow the mechanic to remotely access information from the planning, information and communication modules, respectively.

2. The system of claim 1, including a tracking device that automatically provides information regarding a location of the mechanic and wherein the planning module uses the location information.

3. The system of claim 2, wherein the tracking device is associated with the portable interface.

4. The system of claim 2, including a status module that maintains information regarding a status of a task, the status module periodically updating the status of a task responsive to information from the tracking device.

5. The system of claim 1, wherein the planning module provides information to the mechanic regarding a plurality of tasks to be performed, a recommended order in which to perform the tasks and information regarding a location where each task is to be performed.

6. The system of claim 5, including using location information regarding the tasks to determine the recommended order.

7. The system of claim 1, wherein the planning module is operative to provide a prioritized order of tasks to be completed during the workday.

8. The system of claim 7, wherein the planning module periodically updates the prioritized order of tasks.

9. The system of claim 1, wherein the information module provides at least one type of information to the mechanic, the type of information being at least one of technical information regarding elevator system components, building information regarding a location of an elevator system, safety information regarding procedures to be performed, data regarding a history of elevator system performance, or troubleshooting information.

10. The system of claim 1, wherein the communication module facilitates the mechanic providing a base location with information regarding a status of a task that the mechanic is undertaking.

11. The system of claim 10, wherein the communication module facilitates the mechanic providing information to the base location regarding at least one of a completion of a task, a description of work performed by the mechanic in completing a task, requests for components needed to complete a task, and opportunities for further work to be performed at a selected location.

12. The system of claim 10, wherein the communication module automatically generates billing information regarding a task completed by the mechanic.

14. The method of claim 13, including determining a location of the mechanic and wherein step (A) includes using information regarding the determined location.

15. The method of claim 14, including maintaining status information regarding a status of a task and periodically updating the status of a task using the determined location.

16. The method of claim 13, including assigning a priority level to the tasks of step (A) and automatically periodically updating the priority level.

17. The method of claim 13, wherein step (B) includes providing at least one type of information to the mechanic, the type of information being at least one of technical information regarding elevator system components, building information regarding a location of an elevator system, safety information regarding procedures to be performed, data regarding a history of elevator system performance, or troubleshooting information.

18. The method of claim 13, including automatically processing information from the mechanic regarding a status of a task that the mechanic is undertaking.

19. The method of claim 18, including processing information regarding at least one of a completion of a task, a description of work performed by the mechanic in completing a task, requests for components needed to complete a task, and opportunities for further work to be performed at a selected location.

20. The method of claim 13, including automatically generating billing information regarding a task completed by the mechanic.

13. A method of automatically and remotely assisting an elevator mechanic, comprising the steps of:

(A) automatically planning out a recommended list of tasks for the mechanic to complete during a workday;

(B) automatically providing the mechanic information regarding items associated with the recommended routine responsive to an inquiry from the mechanic; and

(C) facilitating remote communication between the mechanic and a base location whereby the mechanic is able to access information regarding the recommended list of step (A) and the information of step (B).