Question and answering apparatus, question and answering method, and question and answering program
First Claim
1. A question and answering apparatus, comprising:
- a question and answering case storage unit storing question elements of a plurality of question cases and answer cases;
a question extraction unit extracting a question element from a question received from a questioner;
a case retrieval unit retrieving the question element extracted by said question extraction unit from said question and answering case storage unit; and
an answer presentation unit presenting an answer case corresponding to a question case containing the question element retrieved by said case retrieval unit to the questioner.
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Abstract
A question extraction unit extracts predetermined question elements such as ‘operation’, ‘state’, ‘question’, etc. from question text transmitted from a questioner by electronic mail, etc. A case retrieval unit searches a question and answering case accumulation unit using a question element extracted by the question extraction unit as a retrieval key, and outputs a question case containing a matching question element to a answer presentation unit. The answer presentation unit reads an answer case corresponding to the retrieved question case from a question and answering case accumulation unit, and presents it to the questioner. Thus, the questioner can be provided with a desired answer.
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Citations
15 Claims
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1. A question and answering apparatus, comprising:
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a question and answering case storage unit storing question elements of a plurality of question cases and answer cases;
a question extraction unit extracting a question element from a question received from a questioner;
a case retrieval unit retrieving the question element extracted by said question extraction unit from said question and answering case storage unit; and
an answer presentation unit presenting an answer case corresponding to a question case containing the question element retrieved by said case retrieval unit to the questioner. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A question and answering method, comprising:
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storing a question element extracted from a question case and an answer case;
extracting a question element from a question received from a questioner;
retrieving a question case containing extracted question element; and
presenting an answer case corresponding to the retrieved question case to the questioner. - View Dependent Claims (10, 11, 12, 14)
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13. A computer-executable program, realizing the functions of:
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storing a question element extracted from a question case and an answer case;
extracting a question element from a question received from a questioner;
retrieving a question case containing extracted question element; and
presenting an answer case corresponding to the retrieved question case to the questioner.
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15. A computer-readable storage medium storing a program comprising the functions of:
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storing a question element extracted from a question case and an answer case;
extracting a question element from a question received from a questioner;
retrieving a question case containing extracted question element; and
presenting an answer case corresponding to the retrieved question case to the questioner.
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Specification