Method and system for offering debt recovery products to a customer
First Claim
1. A method for offering debt recovery products to customers having delinquent accounts, comprising:
- retrieving delinquent account information corresponding to a customer;
determining a set of debt recovery offers for the customer based on the delinquent account information;
receiving customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers; and
creating a debt recovery account for the customized debt recovery product.
3 Assignments
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Accused Products
Abstract
Methods and systems for offering debt recovery products to customers having delinquent accounts are disclosed. A debt recovery service retrieves delinquent account information corresponding to a customer. Based on the retrieved delinquent account information, the debt recovery service determines a set of debt recovery offers for the customer. The customer sends customer selection information to the debt recovery service. Customer selection information customizes a debt recovery product that corresponds to one of the set of debt recovery offers. The debt recovery service then creates a debt recovery account for the customized debt recovery product.
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Citations
16 Claims
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1. A method for offering debt recovery products to customers having delinquent accounts, comprising:
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retrieving delinquent account information corresponding to a customer;
determining a set of debt recovery offers for the customer based on the delinquent account information;
receiving customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers; and
creating a debt recovery account for the customized debt recovery product. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An apparatus for offering debt recovery products to customers having delinquent accounts, comprising:
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an account database that stores delinquent account information for a plurality of delinquent accounts;
an offer decision model that determines a set of debt recovery offers for a customer based on delinquent account information that corresponds to the customer;
a server that receives customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers; and
a fulfillment engine that creates a debt recovery account for the customized debt recovery product.
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15. An apparatus for offering debt recovery products to customers having delinquent accounts, comprising:
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mean for retrieving delinquent account information corresponding to a customer;
means for determining a set of debt recovery offers for the customer based on the delinquent account information;
means for receiving customer selection information from the customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers; and
means for creating a debt recovery account for the customized debt recovery product.
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16. A method for offering debt recovery products to customers having delinquent accounts, comprising:
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acquiring, by a debt recovery service, a portfolio of delinquent accounts;
notifying one or more customers corresponding to the portfolio of delinquent accounts to contact the debt recovery service;
retrieving delinquent account information corresponding to a notified customer;
determining a set of debt recovery offers for the notified customer based on the delinquent account information;
receiving customer selection information from the notified customer, the customer selection information customizing a debt recovery product corresponding to one of the set of debt recovery offers; and
creating a debt recovery account for the customized debt recovery product.
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Specification