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Systems and methods for remote role-based collaborative work environment

  • US 20020138546A1
  • Filed: 05/21/2002
  • Published: 09/26/2002
  • Est. Priority Date: 12/30/1999
  • Status: Abandoned Application
First Claim
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1. For use in connection with a network capable of providing communications between a plurality of customers generating service requests and a plurality of vendors capable of fulfilling said service requests, a system for monitoring and controlling work flows-associated with said service requests between said plurality of customers and said plurality of vendors comprising:

  • a main controller capable of creating a first work flow record used to control a first work flow associated with a first service request and storing said first work flow record in a storage device associated with said main controller, wherein said main controller is further capable of receiving from a first customer and a first vendor associated with said first work flow at least one of messages, data files, software applications, and documents, storing said at least one of messages, data files, software applications, and documents in said storage device, and transferring at least one of said at least one of messages, data files, software applications, and documents to at least one of said first customer and said first vendor; and

    an accounting controller associated with said main controller capable of identifying at least one fee associated with said first work flow and storing fee data associated with said at least one fee in said first work flow record.

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