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System and method of enterprise systems and business impact management

  • US 20020138571A1
  • Filed: 07/06/2001
  • Published: 09/26/2002
  • Est. Priority Date: 07/10/2000
  • Status: Active Grant
First Claim
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1. In an Information Technology (IT) Infrastructure wherein internal end-users or external customers rely on business services to submit business transactions involving an orderly sequence of application transactions along a plurality of IT Paths forming IT Aggregates, a method for managing impact of IT events on business services which comprises the steps of:

  • (a) configuring a high availability management backbone;

    (b) defining a plurality of business objects;

    (c) defining a plurality of IT objects;

    (d) monitoring the IT Paths used by the application transactions to form monitoring information;

    (e) monitoring the IT Aggregates to supplement the monitoring information;

    (f) automatically abstracting the monitoring information into business impact information; and

    (g) using the business impact information to manage the impact of IT events.

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