System and method of enterprise systems and business impact management
First Claim
1. In an Information Technology (IT) Infrastructure wherein internal end-users or external customers rely on business services to submit business transactions involving an orderly sequence of application transactions along a plurality of IT Paths forming IT Aggregates, a method for managing impact of IT events on business services which comprises the steps of:
- (a) configuring a high availability management backbone;
(b) defining a plurality of business objects;
(c) defining a plurality of IT objects;
(d) monitoring the IT Paths used by the application transactions to form monitoring information;
(e) monitoring the IT Aggregates to supplement the monitoring information;
(f) automatically abstracting the monitoring information into business impact information; and
(g) using the business impact information to manage the impact of IT events.
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Accused Products
Abstract
A system architecture and a method for management using a cellular architecture to allow multi-tier management of events such as the managing of the actual impact or the potential impact of IT infrastructure situations on business services. A preferred embodiment includes a high availability management backbone to frame monitoring operations using a cross-domain model where IT Component events are abstracted into IT Aggregate events. By combining IT Aggregate events with transaction events, an operational representation of the business services is possible. Another feature is the ability to connect this information to dependent business user groups such as internal end-users or external customers for direct impact measurement. A web of peer-to-peer rule-based cellular event processors preferably using Dynamic Data Association constitutes management backbone crossed by event flows, the execution of rules, and distributed set of dynamic inter-related object data rooted in the top data instances featuring the business services.
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Citations
32 Claims
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1. In an Information Technology (IT) Infrastructure wherein internal end-users or external customers rely on business services to submit business transactions involving an orderly sequence of application transactions along a plurality of IT Paths forming IT Aggregates, a method for managing impact of IT events on business services which comprises the steps of:
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(a) configuring a high availability management backbone;
(b) defining a plurality of business objects;
(c) defining a plurality of IT objects;
(d) monitoring the IT Paths used by the application transactions to form monitoring information;
(e) monitoring the IT Aggregates to supplement the monitoring information;
(f) automatically abstracting the monitoring information into business impact information; and
(g) using the business impact information to manage the impact of IT events. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A system of enterprise systems management of events comprising:
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at least one event processor;
at least one an event browser;
at least one knowledge base having management rules;
at least one at least one adapter capable of detecting events and format the data into an event description;
wherein each event processor is capable of collecting, processing, responding to, and storing the events according to the management rules. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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Specification