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Systems and methods for utilizing printing device data in a customer service center

  • US 20020140976A1
  • Filed: 03/28/2001
  • Published: 10/03/2002
  • Est. Priority Date: 03/28/2001
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • retrieving printing device data from component memory of a replaceable component from a printing device used by a customer;

    storing the printing device data in a customer database;

    associating the printing device data with the customer; and

    accessing the printing device data in the customer database to assist the customer with solving problems related to the printing device

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