Voice recognition shopping system

• US 20020143550A1
• Filed: 03/27/2001
• Published: 10/03/2002
• Est. Priority Date: 03/27/2001
• Status: Abandoned Application

• Current Assignee: Sony Corporation (Sony Group Corp.), Sony Electronics Inc. (Sony Group Corp.)
• Original Assignee: Sony Corporation (Sony Group Corp.), Sony Electronics Inc. (Sony Group Corp.)
• Inventors: Nakatsuyama, Takashi
• Application Number:
  US09/818,413
• Publication Number:
  US 20020143550A1
• Time in Patent Office: Days
• US Class Current: 704/270.1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A computer system and method for providing a voice-recognition-based Internet shopping interface between an end user'"'"'s Internet-enabled device (e.g., an Internet-enabled Personal Digital Assistant [PDA], an Internet-enabled personal computer [PC], an Internet-enabled cellular phone or an interactive television) and online shopping sites. The computer system includes a server computer with an agent interface, dialog editor, text-to-voice converter and dialog interpreter interface. The agent interface employs voice-format shopping site questions delivered via the end user'"'"'s Internet-enabled device to determine the end user'"'"'s online shopping site requirements. The dialog editor is used to generate and store a series of text-format product questions, expected answers, associated actions to be taken and target products for each of the online shopping sites. The dialog interpreter interface employs voice-format product questions (delivered via the end user'"'"'s Internet-enabled device and created from the text-format product questions by the text-to-voice converter) to determine the end user'"'"'s product requirements and a target product that meets those requirements. The voice-recognition-based Internet shopping interface can also be configured to provide a life-like and entertaining environment for the end user by displaying agent character images and clerk character images that accompany the voice-format shopping site questions and voice-format product questions, respectively. The method includes providing a server computer with a dialog editor, an agent interface and a dialog interpreter interface. The method determines an end user'"'"'s online shopping site requirements and product requirements via voice-format shopping site questions, voice-format product questions and the end user'"'"'s voice-format answers thereto.

Claims

1. Computer system for providing a voice-recognition-based Internet shopping interface between an end user'"'"'s Internet-enabled device and a plurality of online shopping sites, the computer system comprising:

a server computer linked to the Internet, the server computer including;

an agent interface for analyzing and determining an end user'"'"'s online shopping site requirements by presenting a series of voice-format shopping site questions to an end user via the end user'"'"'s Internet-enabled device, receiving voice-format answers thereto via the end user'"'"'s internet-enabled device, converting the voice-format answers to text-format answers using a voice-recognition technology, and analyzing the text-format answers to determine the end user'"'"'s online shopping site requirements;

a dialog editor for generating and storing a series of text-format product questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites in order to determine the end user'"'"'s product requirements;

a text-to-voice converter for converting the text-format product questions to voice-format product questions; and

a dialog interpreter interface for presenting the end user with voice-format product questions pertaining to an online shopping site that meets the end user'"'"'s online shopping site requirements via the end user'"'"'s Internet-enabled device, receiving voice-format product answers thereto via the end user'"'"'s Internet-enabled device, converting the voice-format product answers to text-format product answers using the voice-recognition technology, and analyzing the text-format product answers to determine an end user'"'"'s product requirements and a target product that meets the end user'"'"'s product requirements.

2. The computer system of claim 1 further including:

an online shopping site link interface for selectively linking, via the Internet, an end user'"'"'s Internet-enabled device to one or more of the plurality of online shopping sites based on the end user'"'"'s online shopping site requirements.

3. The computer system of claim 1 further comprising an end user'"'"'s Internet-enabled device that is selected from the group consisting of an Internet-enabled personal digital assistant, an Internet-enabled personal computer, an Internet-enabled cellular phone, and an interactive television.

4. The computer system of claim 1, wherein the agent interface includes a database of the plurality of online shopping sites.

5. The computer system of claim 4, wherein the agent interface includes a database search engine for searching the database.

6. The computer system of claim 1, wherein the agent interface includes agent plug-in software downloadable to the end user'"'"'s Internet-enabled device.

7. The computer system of claim 1, wherein the agent interface includes an agent interface memory for storing an end user'"'"'s profile and an end user'"'"'s on-line shopping history.

8. The computer system of claim 1, wherein the agent interface is further configured to display an agent character image on the end user'"'"'s Internet-enabled device.

9. The computer system of claim 1, wherein the dialog editor generates the series of text-format product questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites by employing predetermined software-based forms.

10. The computer system of claim 9, wherein the dialog editor provides for the series of series of text-format product questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites to be generated remotely using interactive dialog editor software downloaded from the server computer.

11. The computer system of claim 10, wherein the dialog editor provides for the series of text-format product questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites to be stored remotely using the interactive dialog editor software downloaded from the server computer.

12. The computer system of claim 1, wherein the dialog editor further creates a clerk character image and a scene image associated with each of the text-format product questions and associated expected answers;

and wherein the dialog interpreter interface displays the clerk character image and scene image on the end user'"'"'s Internet-enabled device to accompany the text-format product questions and associated expected answers.

13. The computer system of claim 12, wherein the dialog editor further creates a clerk character image and a scene image by providing a selection of predetermined clerk image components and predetermined scene images.

14. The computer system of claim 1, wherein the dialog interpreter interface includes a memory for storing end user information.

15. The computer system of claim 1 further comprising a transaction facilitator for facilitating the purchasing of a target product by the end user.

16. The computer system of claim 1, wherein the voice-recognition technique includes a natural language interface.

17. The computer system of claim 1, wherein the series of text-format questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites are stored on the server computer.

18. The computer system of claim 1, wherein the dialog generator, agent interface and dialog interpreter interface include software programs stored on the server computer.

20. The method of claim 19 further comprising, during the first providing step, providing a server computer with an agent interface wherein the agent interface includes agent plug-in software and, wherein the accessing of the server computer is accomplished at least in part by downloading the agent plug-in software to the end user'"'"'s Internet-enabled device.

21. The method of claim 19 wherein the step of providing a server computer with a dialog editor includes providing a dialog editor with downloadable dialog editor software and wherein the generating of the series of text-format product questions, associated expected answers, associated actions to be taken and target products for at least one of the plurality of online shopping sites is accomplished at a remote computer using downloaded dialog editor software.

22. The method of claim 19, wherein the step of presenting voice-format shopping site questions is accompanied by the display of an agent character image on the end user'"'"'s Internet-enabled device.

23. The method of claim 19, wherein the step of presenting voice-format product question is accompanied by the display of a clerk character image on the end user'"'"'s Internet-enabled device.

19. A method for providing a voice-recognition-based Internet shopping interface between an end user'"'"'s Internet-enabled device and a plurality of online shopping sites, the method comprising:

providing a server computer with a dialog editor, an agent interface, a text-to-voice converter and a dialog interpreter interface;

generating and storing a series of text-format product questions, associated expected answers, associated actions to be taken and target products for each of the plurality of online shopping sites for determining product requirements of the end user using the dialog editor;

accessing the server computer via the end user'"'"'s Internet-enabled device;

presenting voice-format shopping site questions to the end user via the end user'"'"'s Internet-enabled device using the agent interface;

receiving voice-format answers to the voice-format shopping site questions at the agent interface;

analyzing the voice-format answers to the voice-format shopping site questions to determine the end user'"'"'s online shopping site requirements;

introducing to the end user, via the end user'"'"'s Internet-enabled device, online shopping sites that meet the end user'"'"'s online shopping site requirements;

providing for the end user to select one of the online shopping sites that meet the end user'"'"'s online shopping site requirements;

presenting voice-format product questions to an end user via the end user'"'"'s Internet-enabled device, the voice-format product questions generated by the text-to-voice converter from the series of text-format product questions;

receiving voice-format product answers to the voice-format product questions at the dialog interpreter; and

analyzing the voice-format product answers to the voice-format product questions, using the associated expected answers, associated actions to be taken and target products, to determine the end user'"'"'s product requirements and a target product that meets the end user'"'"'s product requirements.