Method and system for facilitating mediated communication
First Claim
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1. A method for facilitating mediated virtual communication, comprising:
- receiving, by a mediation system, a communication request;
determining, by the mediation system, a context associated with the communication request in response to receiving the communication request; and
preparing, by the mediation system, contextual decision information in response to determining the context.
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Abstract
A mediation system as disclosed herein is capable of performing a method for facilitating mediated communication. In at least one embodiment of the method for facilitating mediated communication, the method includes receiving a communication request, determining a context associated with the communication request in response to receiving the communication request, and preparing contextual decision information in response to determining the context.
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Citations
70 Claims
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1. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system, a communication request;
determining, by the mediation system, a context associated with the communication request in response to receiving the communication request; and
preparing, by the mediation system, contextual decision information in response to determining the context. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system, an inbound communication request;
determining, by the mediation system, a context associated with the communication request in response to receiving the inbound communication request;
preparing, by the mediation system, contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions and preparing a communication summary including a plurality of context components;
transmitting the plurality of follow-through actions and the communication summary from the mediation system for reception by a mediation subscriber communication device;
receiving, by the mediation system from the mediation subscriber communication device, a selected one of the follow-through actions; and
facilitating a mediated follow-through operation based at least partially on the selected one of the follow-through actions. - View Dependent Claims (34, 35, 36, 37, 38, 39, 40)
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41. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system, an outbound communication request;
determining, by the mediation system, a context associated with the communication request in response to receiving the communication request;
preparing, by the mediation system, contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions;
transmitting the plurality of follow-through actions for reception by a mediation subscriber communication device;
receiving, by the mediation system from the mediation subscriber communication device, a selected one of the follow-through actions; and
facilitating a mediated follow-through operation based at least partially on the selected one of the follow-through actions. - View Dependent Claims (42, 43)
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- 44. The method of claim 44 wherein determining the present availability status includes determining the present availability status of a mediation subscriber.
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46. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system, a communication request;
determining, by the mediation system, a context associated with the communication request in response to receiving the communication request, wherein determining the context includes analyzing a data set associated with a mediation subscriber profile and determining a present availability status; and
preparing, by the mediation system, contextual decision information in response to determining the context.
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48. A computer program product, comprising:
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a computer program processable by a data processor to implement a mediation system; and
an apparatus from which the computer program is accessible by the data processor;
the computer program capable of enabling the data processor to;
receive a communication request;
determine a context associated with the communication request in response to receiving the communication request; and
prepare contextual decision information in response to determining the context.
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68. A computer program product, comprising:
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a computer program processable by a data processor to implement a mediation system; and
an apparatus from which the computer program is accessible by the data processor;
the computer program capable of enabling the data processor to;
receive a communication request;
determine a context associated with the communication request in response to receiving the inbound communication request;
prepare contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions and preparing a communication summary including a plurality of context components;
transmit the plurality of follow-through actions and the communication summary from the data processor for reception by a mediation subscriber communication device;
receive, by the data processor from the mediation subscriber communication device, a selected one of the follow-through actions; and
facilitate a mediated follow-through operation based at least partially on the selected one of the follow-through actions.
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69. A system for facilitating mediated virtual communication, comprising:
a system to connect to a data packet network and to a voice network, the system to;
receive a communication request;
determine a context associated with the communication request in response to receive the communication request; and
preparing contextual decision information in response to determining the context.
Specification