Context-sensitive help for thin client-based business operations platform
First Claim
1. A back-end help apparatus, for providing partner-sensitive help functions to users, the users being redirected from a plurality of partner sites, the back-end help apparatus comprising:
- a data base, configured to store general help data, and configured to store partner-specific metadata corresponding to the plurality of partner sites; and
a context-sensitive help engine, coupled to said data base, configured to receive a help transaction request, said help transaction request being redirected from one of the plurality of partner sites, and configured to provide specific help functions in response to said help transaction request, wherein said specific help functions correspond to said one of the plurality of partner sites.
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Accused Products
Abstract
An apparatus and method are provided to support the provision of context-sensitive help functions in a back-end HTML/XML server. The apparatus provides partner-sensitive help functions to users that have been redirected from a plurality of partner sites to the back-end server. The apparatus has a data base and a context-sensitive help engine. The data base stores general help data, as well as partner-specific metadata corresponding to the plurality of partner sites. The context-sensitive help engine is coupled to the data base. The context-sensitive help engine receives a help transaction request that has been redirected from a specific one of the plurality of partner sites. The context-sensitive help engine provides specific help functions in response to the help transaction request, where the specific help functions correspond to the specific partner site.
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Citations
20 Claims
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1. A back-end help apparatus, for providing partner-sensitive help functions to users, the users being redirected from a plurality of partner sites, the back-end help apparatus comprising:
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a data base, configured to store general help data, and configured to store partner-specific metadata corresponding to the plurality of partner sites; and
a context-sensitive help engine, coupled to said data base, configured to receive a help transaction request, said help transaction request being redirected from one of the plurality of partner sites, and configured to provide specific help functions in response to said help transaction request, wherein said specific help functions correspond to said one of the plurality of partner sites. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A context-sensitive help system, for providing help functions corresponding to a plurality of partners, the context-sensitive help system comprising:
an application/web server, configured to execute plug-in applications, said plug-in applications providing services in response to transaction requests, said application/web server comprising;
entry point awareness logic, configured to provide an origination partner identity corresponding to a specific transaction request redirected from an origination partner;
a data base, coupled to said application/web server, configured to store general help data, and configured to store metadata for each of the plurality of partners, wherein origination partner metadata describes modifications to said general help data associated with said origination partner; and
a help plug-in application, coupled to said application/web server, configured to receive said origination partner identity, and configured to modify said general help data according to said origination partner metadata, and configured to provide said specific help functions to a user associated with said origination partner. - View Dependent Claims (10, 11, 12, 13, 14, 16, 17, 18, 19, 20)
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15. A method for providing context-sensitive help functions in a back-end applications server, comprising:
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first storing generalized help data corresponding to general help functions, said storing occurring in a centralized data base;
second storing a plurality of metadata sets within the centralized data base, each of the plurality of metadata sets describing modifications to the generalized help data, wherein the modifications produce a plurality of specific help data sets that each correspond to each of a plurality of partners;
upon receipt of a help request, identifying an origination partner; and
modifying the generalized help data to produce an origination partner-specific help data set to satisfy the help request.
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Specification