System and method of remote maintenance management, corresponding management assembly and corresponding software product
First Claim
1. System for remote maintenance management via a communication network, comprising:
- a user module for registering, via the network, users of appliances for the maintenance of said appliances, a user module for communication via said network to the management system, of results of operating tests on said appliances, said results making it possible to compile diagnostics regarding the state of operation of said appliances, and a provider module for communication via said network to providers of maintenance services, of information regarding said users and said results of the operating tests on said appliances, characterized in that said management system comprises;
a user module for recording information regarding said users and said appliances in at least one user database, a user module for managing the user database, a provider module for registering via the network, providers of maintenance services of said appliances, a provider module for recording information regarding said providers of maintenance services in at least one provider database, and a provider module for managing the provider database, and in that the provider module for communication is designed in particular to communicate via said network to the providers of maintenance services, information contained in the user database.
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Abstract
System and method of remote maintenance management, corresponding management assembly and corresponding software product
The present invention relates to a system 1 and a method of remote maintenance management via a communication network 2, of appliances Aj_k, A′j_k.
The system comprises modules for registering 11 and 21, modules for recording 12 and 22 information in databases BD_U, BD_C and BD_R, modules for managing 13 and 23 these bases, and modules for communicating 14 and 24 results of operating tests on the appliances via the network, respectively for users Uj, U′j and maintenance service providers Ci and Ri. The communication module 24 also communicates information contained in the user database BD_U to the providers Ci and Ri. The results of the tests make it possible to compile diagnostics regarding the state of operation of the appliances.
Application to a remote maintenance portal.
56 Citations
12 Claims
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1. System for remote maintenance management via a communication network, comprising:
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a user module for registering, via the network, users of appliances for the maintenance of said appliances, a user module for communication via said network to the management system, of results of operating tests on said appliances, said results making it possible to compile diagnostics regarding the state of operation of said appliances, and a provider module for communication via said network to providers of maintenance services, of information regarding said users and said results of the operating tests on said appliances, characterized in that said management system comprises;
a user module for recording information regarding said users and said appliances in at least one user database, a user module for managing the user database, a provider module for registering via the network, providers of maintenance services of said appliances, a provider module for recording information regarding said providers of maintenance services in at least one provider database, and a provider module for managing the provider database, and in that the provider module for communication is designed in particular to communicate via said network to the providers of maintenance services, information contained in the user database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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Specification