Method and apparatus for monitoring voice conversations from customer premises equipment
First Claim
1. An apparatus for monitoring telephone communications originating from the customer premises equipment (CPE), the apparatus comprising:
- a real time protocol (RTP) mirror included in the CPE, the RTP mirror can be controllably altered between two mirror states, in both the first mirror state and the second mirror state the RTP mirror provides for transfer of original RTP packets to or from the CPE;
in the first mirror state the RTP mirror limits transfer of a copy RTP packet from the RTP mirror, in the second mirror state the RTP mirror provides for transfer of the copy RTP packet from the RTP mirror.
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Accused Products
Abstract
An apparatus and associated method for monitoring telephone communications from the customer premises equipment (CPE) (and the subscriber telephone equipment attached thereto) in a VoIP system. The apparatus comprises a real time protocol mirror. The real time protocol (RTP) mirror is included in the CPE and can be controllably altered between two mirror states. The RTP mirror provides for original RTP packet transmission between a plurality of CPEs in both the first mirror state and the second mirror state. In the first mirror state the RTP mirror limits the transmission of a copy RTP packet from the RTP mirror. In the second mirror state the RTP mirror provides for transmission of the copy RTP packet. The apparatus may also include a network and a RTP server. The network transfers copy RTP packets to or from the CPE to the RTP server. The RTP server is located on the network to receive the copy RTP packets generated by the RTP mirror.
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Citations
22 Claims
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1. An apparatus for monitoring telephone communications originating from the customer premises equipment (CPE), the apparatus comprising:
a real time protocol (RTP) mirror included in the CPE, the RTP mirror can be controllably altered between two mirror states, in both the first mirror state and the second mirror state the RTP mirror provides for transfer of original RTP packets to or from the CPE;
in the first mirror state the RTP mirror limits transfer of a copy RTP packet from the RTP mirror, in the second mirror state the RTP mirror provides for transfer of the copy RTP packet from the RTP mirror.- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus that is configured to receive copy RTP packets that represent copies of original RTP packets transmitted between a plurality of consumer premises equipment (CPE), the apparatus comprising:
a RTP server receiving copy RTP packets from a remote network location that generates a RTP monitor call in response to the received copy RTP packets. - View Dependent Claims (11, 13, 14, 15, 17, 19)
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12. The method of monitoring voice communications, further comprising:
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identifying a first consumer premises equipment (CPE) to monitor voice communications;
establishing a RTP call between the first CPE and a second CPE; and
establishing a RTP monitor call between the first VoIP CPE and a RTP server.
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16. An apparatus, further comprising:
a call agent that establishes a real time protocol (RTP) call that transfers the original RTP packets, the call agent further establishes a RTP monitor call that transfers the copy RTP packets to a RTP server.
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18. An apparatus for monitoring telephone communications extending from a first customer premises equipment (CPE) to a second CPE, the apparatus comprising:
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a RTP server;
a RTP mirror included in the first CPE, the RTP mirror can be controllably altered between two mirror states, in both the first mirror state and the second mirror state the RTP mirror provides for original RTP packet transfer between the first CPE to the second CPE, in the first mirror state the RTP mirror limits transfer of a copy RTP packet from the RTP mirror to the RTP server, in the second mirror state the RTP mirror provides for transfer of the copy RTP packet to the RTP server; and
a call agent that first sets up a RTP monitor call that transfers the copy RTP packets from the RTP mirror to the RTP server, the call agent then establishes a regular call that transfers the original RTP packets from the first CPE to the second CPE.
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20. A method for monitoring telephone communications extending from a first customer premises equipment (CPE) to a second CPE, the method comprising:
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controllably altering a real time protocol (RTP) mirror between two mirror states, the RTP mirror providing for original RTP packet transfer from the first CPE to the second CPE in both the first mirror state and the second mirror state, limiting transfer of a copy RTP packet from the RTP mirror to a RTP server in the first mirror state, providing for transfer of the copy RTP packet from the RTP mirror to the RTP server in the second mirror state;
providing for transfer of the original RTP packets from the first CPE to the second CPE; and
establishing a RTP monitor call that transfers the copy RTP packets from the RTP mirror to the RTP server. - View Dependent Claims (21, 22)
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Specification