Method for the operation of an automatic telephone information system

• US 20020152198A1
• Filed: 04/08/2002
• Published: 10/17/2002
• Est. Priority Date: 04/11/2001
• Status: Abandoned Application

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Lenke, NiIs, Hodam, Henrik
• Application Number:
  US10/117,853
• Publication Number:
  US 20020152198A1
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 2201/16 Sequence circuits
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A method is described for the operation of an automatic telephone information system in which a user transmits the search parameters to the system by means of a terminal (1) connected with the system. The system then searches from the search parameters for the subscriber data (TD) of a subscriber sought by the user and stored in the system database (3) and outputs corresponding subscriber data (TD) found in the database (3) to the user. A priority value (P) which can be selected by the subscriber concerned from a multiplicity of priority values is allocated to each of the subscriber data records (TDS) of each subscriber stored in the database (3).

The order of output of subscriber data (TD) of the subscribers found in the database (3) depends on the priority values (P) allocated to the subscriber data records (TDS) concerned. In addition a corresponding automatic telephone information system is claimed.

Claims

1. A method for the operation of an automatic telephone information system in which, using search parameters transmitted to the system by means a terminal (1) of a user, subscribers are sought whose subscriber data (TD) stored in the system database (3) corresponds to the search parameters and in which the subscriber data (TD) of at least one subscriber found are output to the user, characterized in that allocated to each subscriber data record (TDS) of each subscriber stored in the database (3) is a priority value (P) which can be selected by the subscriber concerned from the multiplicity of priority values, and the order of output to the user of subscriber data (TD) of the subscribers found depends on the priority values (P) allocated to the subscribers concerned.

2. A method as claimed in claim 1, characterized in that search parameters are entered and/or the automatic telephone information system controlled by the user by means of a user dialog system (4) with automatic speech recognition device (8) and with means (9, 10) for output of input requests and/or subscriber data (TD) of the subscribers found.

3. A method as claimed in claim 1 or 2, characterized in that the sequence of output of the subscriber data (TD) of subscribers found with the same priority value (P) depends on a distance measurement determined between the subscriber location and the current user location.

4. A method as claimed in claim 1 or 2, characterized in that the sequence of output of subscriber data (TD) of subscribers found with the same priority value (P) is based on a random principle and/or depends on output sequences of previous enquiries to the telephone information system.

5. A method as claimed in any of claims 1 to 4, characterized in that an acoustic output of subscriber data takes place by means of the user'"'"'s terminal in a form preset by the subscriber concerned using a speech synthesizer device (9) and/or by output of a sound file (SD) stored in a memory device (10).

6. A method as claimed in claim 5, characterized in that allocated to the subscriber data records (TDS) in the database (3) is an output code parameter (A) which specifies whether the acoustic output of subscriber data takes place using the speech synthesizer device (9) and/or by output of a sound file (SD) stored in the memory device (10).

7. A method as claimed in any of claims 1 to 6, characterized in that the user on output of subscriber data is connected directly with the dialog system allocated to the subscriber concerned to request further information.

8. An automatic telephone information system which for use is connected with a terminal (1) of a user, with a database (3) in which are stored subscriber data records (TDS) of a multiplicity of subscribers, with means (1, 6, 5, 4, 8) for entering search parameters by the user, with a search device (2) for searching for subscribers whose subscriber data (TD) correspond to the search parameters, and with means (4, 10, 9, 5, 6, 1) for output of subscriber data (TD) of at least one subscriber found, characterized by the priority values (P) allocated to the subscriber data records (TDS) stored in the database (3) and a sorting device (7) in order to sort the subscriber data (TD) of the subscribers found as a function of the associated priority values (P) for output to the user.

9. A system as claimed in claim 8, characterized by a user dialog system (4) for the user to control the automatic telephone information system and enter search parameters, with an automatic speech recognition device (8) and with means (9, 10) for output of input requests and/or subscriber data (TD) of the subscribers found.

10. A system as claimed in claim 8 or 9, characterized by a speech synthesis device (9) for output of subscriber data (TD) and a memory device (10) for storage of sound files (SD) allocated to various subscribers which contains subscriber data of the subscriber concerned.

11. A system as claimed in any of claims 8 to 10, characterized by means to connect the user on output of subscriber data optionally directly with the dialog system allocated to the subscriber concerned to request further information.