Data processing system initiated telecommunication session between patrons and resource providers

• US 20020152312A1
• Filed: 02/15/2001
• Published: 10/17/2002
• Est. Priority Date: 02/15/2001
• Status: Active Grant

• Current Assignee: WSOU Investments, LLC (WSOU Holdings, LLC)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Nolte, Diana Brown, Rajchel, Suzanne Kennedy
• Granted Patent: US 7,039,681 B2
• Time in Patent Office: Days
• US Class Current: 709/227
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/188 Electronic negotiation
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

An enhanced data networking service is disclosed that assists a patron in locating a resource provider who might be capable of providing the resource (e.g., information, goods, realty, intangibles, or services, etc.) sought by the patron and also initiates a telecommunication session between the patron and the resource provider so that they may communicate and provide the patron with the resource sought. The telecommunication session can be a voice telecommunications session, video telecommunications session, or a text telecommunications session. The telecommunications session can be conducted via the public switched telephone network or a data network such as the Internet. An illustrative embodiment of the present invention comprises: receiving, via a data network, at least one keyword from a patron; querying a database with the at least one keyword to select a resource provider; and initiating a telecommunication session between the patron and the resource provider.

Claims

1. A method of operating a data processing system, said method comprising:

receiving, via a data network, at least one keyword from a patron;

querying a database with said at least one keyword to select a resource provider; and

initiating a telecommunication session between said patron and said resource provider.

2. The method of claim 1 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via a public switched telephone network.

3. The method of claim 1 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via said data network.

4. The method of claim 1 wherein said telecommunication session is text telecommunication session and said telecommunication session is established via said data network.

5. The method of claim 1 wherein an operator of said data processing system selects said resource provider based on whether said resource provider is immediately available to communicate with said patron.

6. The method of claim 1 wherein said data processing system is a world wide web site and said data network is the Internet.

7. A method of operating a data processing system, said method comprising:

receiving, via a data network, at least one keyword from a patron;

querying a database with said at least one keyword to determine a plurality of candidate resource providers;

transmitting a list of said plurality of candidate resource providers to said patron;

receiving from said patron an indication that said patron desires a telecommunication session with one of said candidate resource providers; and

initiating a telecommunication session between said patron and said one of said candidate resource providers.

8. The method of claim 7 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via a public switched telephone network.

9. The method of claim 7 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via said data network.

10. The method of claim 7 wherein said telecommunication session is text telecommunication session and said telecommunication session is established via said data network.

11. The method of claim 7 wherein said data processing system communicates whether each of said plurality of candidate resource providers is immediately available to communicate with said patron.

12. The method of claim 7 wherein said data processing system is a world wide web site and said data network is the Internet.

14. The method of claim 13 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via a public switched telephone network.

15. The method of claim 13 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via said data network.

16. The method of claim 13 wherein said telecommunication session is text telecommunication session and said telecommunication session is established via said data network.

17. The method of claim 13 wherein an operator of said data processing system selects said resource provider based on whether said resource provider is immediately available to communicate with said patron.

18. The method of claim 13 wherein said data processing system is a world wide web site and said data network is the Internet.

20. The method of claim 19 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via a public switched telephone network.

21. The method of claim 19 wherein said telecommunication session is a voice telecommunications session and said telecommunication session is established via said data network.

22. The method of claim 19 wherein said telecommunication session is text telecommunication session and said telecommunication session is established via said data network.

23. The method of claim 19 wherein said data processing system communicates whether each of said plurality of candidate resource providers is immediately available to communicate with said patron.

24. The method of claim 19 wherein said data processing system is a world wide web site and said data network is the Internet.

13. A method of operating a data processing system, said method comprising:

receiving a request from a patron to find a resource provider to provide a resource;

conducting, via a data network, an auction to identify said resource provider; and

initiating a telecommunication session between said patron and said resource provider.

19. A method of operating a data processing system, said method comprising:

receiving a request from a patron to identify a resource provider to provide a resource;

receiving, via a data network, a notice from each of a plurality of candidate resource providers that indicate an interest in providing said resource;

transmitting a list of said plurality of candidate resource providers to said patron;

receiving from said patron an indication that said patron desires a telecommunication session with one of said candidate resource providers; and

initiating a telecommunication session between said patron and said one of said candidate resource providers.