Scaleable drive-thru solution for quick service vending

• US 20020156682A1
• Filed: 04/19/2001
• Published: 10/24/2002
• Est. Priority Date: 04/19/2001
• Status: Abandoned Application

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: DiPietro, Philip
• Application Number:
  US09/838,603
• Publication Number:
  US 20020156682A1
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G07F 7/00 Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus

Abstract

A system for drive-thru sales of goods includes a plurality of order stations each operative to obtain an order for goods from a customer, communicate the order to an order filler, communicate a price to the customer, and obtain payment from the customer. The system also includes a plurality of waiting stations each operative to provide a space where the customer waits for her ordered goods. The system is characterized in that the order stations are each in a different location from the waiting stations, and in that the customer is in or on a vehicle.

Claims

1. A system for drive-thru sales, comprising:

a central station;

a plurality of order stations each in communication with the central station, each order station operative to indicate a price of goods to the customer, obtain an order for goods from a vehicle-mounted customer, communicate the order to the central station, and obtain payment for the ordered goods from the customer; and

a plurality of waiting stations each providing a space where the customer waits for the ordered goods,

wherein the order stations are each in a different location from the waiting stations.

2. The system of claim 1, further comprising a display device that informs the customer which one of the plurality of order stations the customer should use.

3. The system of claim 1, wherein the plurality of order stations are each operative to be in a customer-selectable mode that is one of self-assisted and assisted.

4. The system of claim 1, wherein the plurality of order stations each comprise an electronic menu that displays to the customer descriptions of the goods for sale, any available promotions, and corresponding prices for the goods and promotions.

5. The system of claim 4, wherein the electronic menu is operative to change the displayed descriptions of the goods according to information obtained from an external source.

6. The system of claim 1, wherein the plurality of order stations are each operative to display a customer receipt and to obtain customer verification of the order.

7. The system of claim 1, wherein the plurality of order stations are each operative to obtain the payment via a customer-selection that is one of cash, credit, debit, SMART, and membership card.

8. The system of claim 1, wherein the plurality of order stations each includes one of a keypad and an array of buttons for obtaining the customer order.

9. The system of claim 1, wherein the plurality of order stations are each operative to generate a paper receipt, the paper receipt containing at least one of a printed record of a total payment received for the ordered goods, an order number, and a waiting station number corresponding to one of the plurality of waiting stations.

10. The system of claim 1, wherein the plurality of waiting stations each comprise one of an identification display and an identification marker for uniquely identifying each of the plurality of waiting stations.

11. A method of operating a drive-thru vending business, comprising:

providing a plurality of order stations at a corresponding plurality of first locations, each order station operative to allow a vehicle-mounted customer to select goods, order the selected goods, and pay for the goods at the corresponding one of the first locations;

providing a plurality of waiting stations at a corresponding plurality of second locations, each waiting station providing a parking space for the vehicle-mounted customer to wait; and

delivering the goods to the vehicle-mounted customer after the customer has arrived at one of the plurality of waiting stations.

12. The method of claim 11, further comprising directing the vehicle-mounted customer to a particular one of the plurality of order stations.

13. The method of claim 11, further comprising providing a selection of payment options for each of the plurality of order stations, including an option of tendering payment using a POS system.

14. The method of claim 11, further comprising providing a selectable assistance mode that is one of self-assisted and assisted, for each of the plurality of order stations.

15. The method of claim 16, further comprising providing each of the plurality of order stations with an electronic menu having descriptions and prices of goods for sale and descriptions of any sales promotions for the customer ordering of the goods.

16. The method of claim 11, further comprising, when the vehicle-mounted customer is located at a particular one of the plurality of order stations, providing the vehicle-mounted customer with a paper receipt, which lists itemized ordered goods and payment received for the goods.

17. The method of claim 11, further comprising, when the vehicle-mounted customer is located at a particular one of the plurality of order stations, providing the vehicle-mounted customer with an identity of a particular second location from among the plurality of second locations, and instructing the customer to proceed to the identified particular second location.

19. The kiosk of claim 18, further comprising, for obtaining the order, at least one of a touch screen, a keypad, and an array of buttons.

18. A self-assisted kiosk for a drive-thru vending operation, comprising:

a processing unit; and

,

a memory including software instructions adapted to enable the kiosk to perform the steps of;

obtaining an order for goods from a vehicle-mounted customer;

communicating the order to a central station;

indicating a price to the customer; and

obtaining payment for the ordered goods from the customer;

wherein the self-assisted kiosk is disposed in a location apart from the central station.