System and method for supporting delivery of services

• US 20020156731A1
• Filed: 08/14/2001
• Published: 10/24/2002
• Est. Priority Date: 04/19/2001
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Mizuno, Junichi, Tsumita, Isao, Marumoto, Akihiko, Yoshida, Yasuhisa, Seki, Junji
• Application Number:
  US09/928,354
• Publication Number:
  US 20020156731A1
• Time in Patent Office: Days
• US Class Current: 705/40
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method of assisting delivery of useful services that contribute to improvement of people'"'"'s standard of living. The method starts with providing, via a network, information about paid services to a customer who has signed up for membership with payment of a predetermined fee. A purchase order for one of the paid services is received from the terminal of the customer which is connected to the service delivery support system via the network. The customer'"'"'s creditworthiness is evaluated, based on the amount of the predetermined fee that has been paid by the customer, thus determining how much on-behalf payment can be offered to the customer in payment for the paid service that the customer has ordered. The customer is notified of the determined amount of on-behalf payment.

Claims

1. A method executed by a computer to support service site operations for offering paid services to customers, comprising the steps of:

providing, via a network, information about paid services to a customer who has signed up for membership with payment of a predetermined fee;

at a terminal of the customer which is connected to the computer via the network, receiving an order for one of the paid services;

evaluating creditworthiness of the customer, based on the amount of the predetermined fee that has been paid by the customer;

determining how much on-behalf payment can be offered to the customer in payment for the paid service that the customer has ordered; and

notifying the terminal of the determined amount of the on-behalf payment.

2. The method according to claim 1, further comprising the step of paying, on behalf of the customer, the determined amount of money to a provider of the paid service that has been ordered.

3. The method according to claim 1, wherein the customer is a purchaser of an insurance product.

4. The method according to claim 1, wherein the paid services include travel packages.

5. The method according to claim 1, wherein the paid services include license acquisition courses.

6. The method according to claim 1, further comprising the steps of:

making the customer promote sales of products to other members; and

paying a commission to the customer when the customer receives an order for one of the products.

7. The method according to claim 6, wherein said step of making the customer promote the sales is executed only if the customer has a sales agent license for a predetermined set of insurance products.

8. The method according to claim 7, further comprising the steps of:

compiling an information entry page which is customized according to the sales agent license that the customer owns; and

sending data of the customized information entry page to the terminal.

9. The method according to claim 1, further comprising the steps of:

receiving from the customer a proposal for a travel product; and

providing other members with information about the proposed travel product as one of the paid services.

10. The method according to claim 9, further comprising the step of paying a commission to the customer who has proposed the travel product.

11. A method of ordering a service from a terminal to a service delivery support system, comprising the steps of:

displaying information about paid services obtained from the service delivery support system on a screen of the terminal;

sending a purchase order for one of the paid services to the service delivery support system in response to an input from a customer;

receiving information about on-behalf payment to be offered to the customer from the service delivery support system; and

displaying the amount of the on-behalf payment on the terminal.

13. The service delivery support system according to claim 12, wherein the customer is a purchaser of an insurance product.

14. The service delivery support system according to claim 12, wherein the paid services include travel packages.

15. The service delivery support system according to claim 12 wherein the paid services include license acquisition courses.

16. The service delivery support system according to claim 12, further comprising proposal reception means for receiving a travel proposal from the customer,

wherein said information providing means informs another customer of the received travel proposal as one of the paid services.

12. A service delivery support system for supporting provision of paid services, comprising:

information providing means for providing, via a network, information about paid services to a customer who has signed up for membership with payment of a predetermined fee;

reception means for receiving an order for one of the paid services from a terminal of the customer which is connected to the service delivery support system via the network;

on-behalf payment determining means for evaluating creditworthiness of the customer, based on the amount of the predetermined fee that has been paid by the customer, and determining how much on-behalf payment can be offered to the customer in payment for the paid service that the customer has ordered; and

notification means for notifying the terminal of the determined amount of the on-behalf payment.

17. A terminal which sends a purchase order to a service delivery support system which assists delivery of paid services, comprising:

information displaying means for displaying information about paid services which is supplied from the service delivery support system;

order sending means for sending a purchase order for one of the paid services to the service delivery support system in response to an input from a customer; and

on-behalf payment information displaying means for receiving information about on-behalf payment to be offered to the customer from the service delivery support system, and displaying the amount of the on-behalf payment on the terminal.

18. A program product, for use with a computer system, for assisting delivery of paid services, said program product causing the computer system to perform the steps of:

providing, via a network, information about paid services to a customer who has signed up for membership with payment of a predetermined fee;

receiving an order for one of the paid services from a terminal of the customer which is connected to the computer system via the network;

evaluating creditworthiness of the customer, based on the amount of the predetermined fee that has been paid by the customer;

determining how much on-behalf payment can be offered to the customer in payment for the paid service that the customer has ordered; and

notifying the terminal of the determined amount of the on-behalf payment.

19. A program product, for use with a computer system, for sending a purchase order to a service delivery support system which assists delivery of paid services, said program product causing a computer system to perform the steps of:

displaying information about the paid services which is supplied from the service delivery support system;

sending a purchase order for one of the paid services to the service delivery support system in response to an input from a customer;

receiving information about on-behalf payment to be offered to the customer from the service delivery support system; and

displaying the amount of the on-behalf payment on the terminal.

20. A computer-readable storage medium storing a service delivery supporting program which assists delivery of paid services with a computer system, the service delivery supporting program causing the computer system to perform the steps of:

providing, via a network, information about paid services to a customer who has signed up for membership with payment of a predetermined fee;

receiving an order for one of the paid services from a terminal of the customer which is connected to the computer system via the network;

evaluating creditworthiness of the customer, based on the amount of the predetermined fee that has been paid by the customer;

determining how much on-behalf payment can be offered to the customer in payment for the paid service that the customer has ordered; and

notifying the terminal of the determined amount of the on-behalf payment.

21. A computer-readable storage medium storing a paid-service ordering program which sends a purchase order to a service delivery support system designed to assist delivery of paid services, the paid-service ordering program causing a computer system to perform the steps of:

displaying information about the paid services which is supplied from the service delivery support system;

sending a purchase order for one of the paid services to the service delivery support system in response to an input from a customer;

receiving information about on-behalf payment to be offered to the customer from the service delivery support system; and

displaying the amount of the on-behalf payment on the terminal.