Information gathering method and system

• US 20020158896A1
• Filed: 09/24/2001
• Published: 10/31/2002
• Est. Priority Date: 04/26/2001
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Ikeda, Takuro, Kii, Takahiro
• Application Number:
  US09/961,181
• Publication Number:
  US 20020158896A1
• Time in Patent Office: Days
• US Class Current: 715/733
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

An object of the present invention is to conveniently gather and put to use market needs. Utilizing a dialogue scenario a dealer selling merchandise, in place of the manufacturer creating the merchandise, surveys customers. The dialogue scenario takes place through an information-gathering device 3 installed in the dealer'"'"'s shop or the like. The information-gathering device 3 transmits the dialogue content to the manufacturer'"'"'s terminal 2 via a network 4. The dialogue scenario is, ordinarily, prepared by a research company so that information that is the manufacturer'"'"'s objective maybe gathered. The manufacturer efficiently gathers results of questionnaires on its own merchandise, which can be exploited in marketing. The dealer earns a profit by providing on commission the information, gathered in place of the manufacturer, to the manufacturer. A dealer'"'"'s offering compensation to customers responding to the questionnaire for the customers becomes an incentive to go through the dialogue, and for the dealer the compensation enables growth in preferred customers.

Claims

1. An information-gathering method employed in an information-gathering system for holding dialogues with customers based on dialogue scenarios, the information-gathering method comprising:

a scenario-storing step of assigning correspondences between, and storing, dialogue scenarios, and send-destination addresses for content of dialogues performed following the dialogue scenarios;

an extraction step of extracting from the stored dialogue scenarios a dialogue scenario to be performed;

a dialogue step of holding a dialogue with a customer following the dialogue scenario and acquiring content of the dialogue;

a dialogue transmission step of transmitting the dialogue content to the send-destination address corresponding to the dialogue scenario;

a dialogue storing step of storing the transmitted dialogue content; and

an output step of outputting the dialogue content stored in said dialogue storing step.

2. An information-gathering device for holding dialogues with customers based on dialogue scenarios, the information-gathering device including:

scenario storage means for assigning correspondences between and storing dialogue scenarios, and send-destination addresses for content of dialogues performed following the dialogue scenarios;

extraction means for extracting from the stored dialogue scenarios a dialogue scenario to be performed;

dialogue means for holding a dialogue with a customer following the dialogue scenario and for acquiring content of the dialogue; and

information transmission means for transmitting the dialogue content to the send-destination address corresponding to the dialogue scenario.

3. The information-gathering device set forth in claim 2, further including:

customer information storage means for assigning correspondences between and storing customer-identifying data for identifying a customer, and customer information;

customer-specifying means for accepting input of the customer-identifying data; and

processing means for extracting from said customer information storage means, and annexing to the dialogue content, customer information corresponding to the input customer-identifying data.

4. The information-gathering device set forth in claim 2, further including dialogue storage means for storing the dialogue content.

5. The information-gathering device set forth in claim 2, further including merchandise-specifying means for accepting input of merchandise identification data for identifying merchandise, wherein:

said scenario storage means correspondingly assigns to the dialogue scenarios, and further stores, merchandise identification data, and moreover stores as the send-destination addresses communications addresses for providers of the merchandise identified by the merchandise identification data;

said extraction means extracts dialogue scenarios corresponding to input merchandise identification data; and

said information transmission means transmits the dialogue content to the communications addresses corresponding to the merchandise identification data.

6. The information-gathering device set forth in claim 2, further including a merchandise name-specifying means for accepting merchandise classification input, wherein:

said scenario storage means further stores merchandise classifications, and moreover stores as the send-destination addresses communications addresses for providers of merchandise identified by the merchandise classifications;

said extraction means extracts a dialogue scenario corresponding to an input merchandise classification; and

said information transmission means transmits the dialogue content to the communications addresses corresponding to the input merchandise classifications.

7. The information-gathering device set forth in claim 2, further including:

criteria storage means for storing billing criteria for billing for transmitted dialogue content;

billing means for determining based on the billing criteria billing totals regarding the dialogue content; and

notification means for reporting the billing totals to the send-destination addresses for the dialogue content.

8. The information-gathering device set forth in claim 2, further including:

compensation criteria storage means for assigning correspondences between, and storing, evaluation criteria for determining compensation provided to the customer according to the acquired dialogue content, and the compensation;

compensation determining means for determining compensation for the dialogue based on the evaluation criteria; and

compensation notification means for reporting compensation to the customer with whom the dialogue has been held.

11. A computer terminal including:

information-gathering means connected via a network to the information-gathering device set forth in claim 2, for gathering dialogue content transmitted from said information-gathering device;

information storage means for storing the gathered dialogue content; and

output means for outputting the stored dialogue content.

9. A computer-readable storage medium on which is recorded an information-gathering program utilized in an information-gathering device for holding dialogues with customers based on dialogue scenarios, the computer-readable storage medium on which is recorded an information-gathering program executing:

a scenario-storing step of assigning correspondences between, and storing, dialogue scenarios, and send-destination addresses for content of dialogues performed following the dialogue scenarios;

an extraction step of extracting from the stored dialogue scenarios a dialogue scenario to be performed;

a dialogue step of holding a dialogue with a customer following the dialogue scenario and acquiring content of the dialogue; and

an information transmission step of transmitting the dialogue content to the send-destination address corresponding to the dialogue scenario.

10. An information-gathering program for enabling a computer to hold dialogues with customers based on dialogue scenarios, the information-gathering program for enabling a computer to function as:

scenario storage means for assigning correspondences between and storing dialogue scenarios, and send-destination addresses for content of dialogues performed following the dialogue scenarios;

extraction means for extracting from the stored dialogue scenarios a dialogue scenario to be performed;

dialogue means for holding a dialogue with a customer following the dialogue scenario and for acquiring content of the dialogue; and

information transmission means for transmitting the dialogue content to the send-destination address corresponding to the dialogue scenario.

12. An information-gathering method employed in an information-gathering system for holding dialogues with customers based on dialogue scenarios, the information-gathering method comprising:

a scenario-storing step of storing dialogue scenarios;

an extraction step of extracting from the dialogue scenarios a dialogue scenario to be performed;

a dialogue step of holding a dialogue with a customer following the dialogue scenario and acquiring content of the dialogue;

a first dialogue-storing step of storing the acquired dialogue content;

a sending-preferences designation step of accepting designation of sending preferences, and send-destination addresses, for the stored dialogue content;

a sending-preferences storage step of assigning correspondences between and storing the send-destination addresses and the sending preferences;

a transmission step of extracting from the stored dialogue content and transmitting to the send-destination addresses dialogue substance matching the sending preferences;

a second dialogue-storing step of storing the transmitted dialogue substance; and

an output step of outputting the dialogue substance stored in said second dialogue-storing step.

13. An information-gathering device for holding dialogues with customers based on dialogue scenarios concerning merchandise, connected via a network with computer terminals for providers of the merchandise, the information-gathering device comprising:

scenario storage means for storing dialogue scenarios;

extraction means for extracting from the dialogue scenarios a dialogue scenario to be performed;

dialogue means for holding a dialogue with a customer following the dialogue scenario and for acquiring content of the dialogue;

dialogue storage means for storing the acquired dialogue content;

sending-preferences acceptance means for accepting from the computer terminals designation of sending preferences, and send-destination addresses, for the stored dialogue content;

sending-preferences storage means for assigning correspondences between and storing the send-destination addresses and the sending preferences; and

dialogue transmission means for extracting from the stored dialogue content and transmitting to the send-destination addresses dialogue substance matching the sending preferences.

14. A computer terminal connected via a network with dialogue devices for holding dialogues with customers based on dialogue scenarios concerning merchandise, the computer terminal including:

sending-preferences designation means for accepting designation of sending preferences, and send-destination addresses, for dialogue content acquired through the dialogue scenarios;

sending-preferences notification means for transmitting to the dialogue devices the designated sending preferences and send-destination addresses;

gathering means for gathering from the dialogue devices dialogue content matching the sending preferences;

dialogue storage means for storing dialogue content gathered by said gathering means; and

output means for outputting the dialogue content stored by said dialogue storage means.