Non-voice completion of voice calls
First Claim
1. A system for sending a voice message to a called party, such that the message is received by the called party in a non-voice format, comprising:
- i. a Call Answering System (CAS) for processing and handling the voice message; and
ii. an Automatic Voice Recognition Server (AVRS) for converting the voice message sent to said CAS to a non-voice format, and transferring said converted message to said CAS.
4 Assignments
0 Petitions
Accused Products
Abstract
The present invention relates to a system for allowing a caller to leave a voice message for a called party, who is unavailable, such that the voice message is transferred to the called party in a non-voice format. The present invention enables the user to automatically receive these voice messages via SMS or any other platform to any communications device, and to forward the message to any chosen communications device. In addition, the present invention enables a user to reply to an original caller, with a voice message, which can be instantaneously received by the original caller in a non-voice format. The present invention enables both automatic voice-to-text conversion and media switching, whereby the calling party leaves the message in voice format, and the message is converted and transferred to text format on the fly, in order to be instantaneously transferred to a message receiver to his/her chosen device. The present invention also includes the option of choosing a textual message, from an existing pre-configured list, via a voice/IVR interface.
-
Citations
15 Claims
-
1. A system for sending a voice message to a called party, such that the message is received by the called party in a non-voice format, comprising:
-
i. a Call Answering System (CAS) for processing and handling the voice message; and
ii. an Automatic Voice Recognition Server (AVRS) for converting the voice message sent to said CAS to a non-voice format, and transferring said converted message to said CAS. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A system for enabling a calling party to use voice narration to send at least one short message service (SMS) message to a wireless communications device, comprising:
-
i. a voice-enabled communications device for composing a voice message;
ii. a call answering system (CAS) for processing and handling said message; and
iii. an Automatic Voice Recognition Server for converting said message to text, and transferring said text to said CAS.
-
-
7. A system for enabling a message receiver to reply to a message by sending at least one short message service (SMS) message, such that the SMS message is composed using voice via a voice-enabled communications device, comprising:
-
i. a communications device with voice transmission capability, for composing a voice message;
ii. a call answering system (CAS) for processing and handling said voice message;
iii. an Automatic Voice Recognition Server for converting said voice message to text, and transferring said text to said CAS; and
iv. a SMS application tool for converting said text to a SMS compatible message.a - View Dependent Claims (8)
-
-
9. A method for automatically completing a voice call via non-voice medium, comprising:
-
preparing a textual message from a voice message; and
vi. transmitting said text message to a communications deviceby a Call Answering System (CAS). - View Dependent Claims (10, 11, 14)
-
-
12. A method for switching a message medium from voice to text, within the course of a calling party'"'"'s deposit process, comprising:
-
a. converting a voice message to a text format using an Automatic Voice Recognition Server, such that said voice message is converted before having entered a voice mail box; and
b. transmitting said text message to a destination communications device.
-
-
13. A method for receiving voice-messages in non-voice format, comprising:
-
i. receiving a voice message, by a Call Answering System (CAS);
ii. converting said voice message into a textual format, by an Automatic Voice Recognition Server (AVRS); and
iii. transfering of said textual formatt message, by said CAS, to a user.
-
-
15. A system for receiving a voice message from a calling party, such that the message is received in a non-voice format, comprising:
-
i. a Call Answering System (CAS) for processing and handling the voice message; and
ii. an Automatic Voice Recognition Server (AVRS) for converting the voice message sent to said CAS to a non-voice format, and transferring said converted message to said CAS.
-
Specification