Training-curriculum creating system, server, method and computer program for creating a training curriculum

• US 20020160349A1
• Filed: 04/26/2002
• Published: 10/31/2002
• Est. Priority Date: 04/27/2001
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Kon, Tsutomu
• Granted Patent: US 6,921,266 B2
• Time in Patent Office: Days
• US Class Current: 434/322
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

In a server, a data processor creates a question message in accordance with question-setting data, in order to study behavior characteristics of a sales staff in sales activities. The data processor evaluates the behavior characteristics of the sales staff in the sales activities, based on first answer data representing an answer of the sales staff and second answer data representing an answer of a boss of the sales staff. A curriculum creator automatically creates a training curriculum in accordance with a process result of the data processor.

Claims

1. A training-curriculum creating system comprising:

a first terminal which is used by at least one member of an organization;

a second terminal which is used by a boss of the at least one member;

a server including

a sender which sends a question message to said first terminal and said second terminal, in order to provide said at least one member and said boss with a question table including at least one question regarding the at least one member,

a receiver which receives first answer data and second answer data from said first terminal and said second terminals, respectively,

a data processor which executes an evaluation process for evaluating a behavior characteristic of the at least one member, based on the first answer data and the second answer data received by said receiver, and

a curriculum creator which automatically creates a training curriculum in accordance with a result of the evaluation process executed by said data processor; and

a network which is connected to said first terminal, said second terminal and said server, and

wherein the first answer data represents at least one answer of the at least one member to the at least one question, and

the second answer data represents at least one answer of the boss to the at least one question.

2. The training-curriculum creating system according to claim 1, further comprising

a third terminal which is used by a trainer who is to be carrying out training for the at least one member, and connected to said network, and

wherein said sender sends data corresponding to the result of the evaluation process done by said data processor and to the training curriculum created by said curriculum creator.

3. The training-curriculum creating system according to claim 2, wherein:

said data processor

compares the first answer data and the second answer data, and

creates, in a case where it is detected that there is a difference between the first answer and the second answer in the comparison, a detection message for informing the boss and the trainer that the difference has been detected; and

said sender sends the detection message created by said data processor to said second terminal and said third terminal.

4. The training-curriculum creating system according to claim 3, wherein:

said data processor creates an instruction message for suggesting the boss of the at least one member that the boss should have a talk with the at least one member about the difference, in a case where said data processor creates the detection message; and

said sender sends the instruction message created by said data processor to said second terminal.

5. The training-curriculum creating system according to claim 1, wherein

the at least one question corresponds to at least one service stage which includes at least one of:

a first sales stage corresponding to at least one business activity to be done by the at least one member before making contact with a customer;

a second sales stage corresponding to at least one business activity for making contact with the customer;

a third sales stage corresponding to at least one business activity for obtaining information regarding the customer;

a fourth stage corresponding to at least one business activity for understanding problems and/or important matters in sales activities;

a fifth stage corresponding to at least one business activity for providing the customer with at least one product item to be sold;

a sixth stage corresponding to at least one business activity for providing the customer with detail explanation of the at least one product item to be sold;

a seventh stage corresponding to at least one business activity for accepting an order for the at least one product item to be sold from the customer; and

an eighth stage corresponding to at least one business activity to be done after the order for the product item is accepted.

6. The training-curriculum creating system according to claim 1, wherein

said first terminal does not show relationship between the result of the evaluation process and the question regarding the at least one member, to the at least one member.

7. The training-curriculum creating system according to claim 5, wherein:

said data processor specifies one of the first to eighth sales stages that the at least one member can not handle well, based on a result of the evaluation process; and

said curriculum creator creates a training curriculum corresponding to the one sales stage which is specified by said data processor.

8. The training-curriculum creating system according to claim 2, wherein:

said data processor creates an opening message for suggesting to open a certain training course, in a case where a number of the at least one member with similar behavior characteristics is equal to or greater than a predetermined threshold value; and

said sender sends the opening message created by said data processor to said third terminal.

9. A server comprising:

a sender which sends a question message, for providing at least one member of an organization and a boss of the at least one member with a question table including at least one question regarding the at least one member, to a first terminal which is used by the at least one member and a second terminal which is used by the boss;

a receiver which receives first answer data and second answer data which are sent from said first terminal and said second terminal, respectively;

a data processor which executes an evaluation process for evaluating a behavior characteristic of the at least one member, based on the first and second answer data which are received by said receiver; and

a curriculum creator which automatically creates a training curriculum in accordance with a result of the evaluation process executed by said data processor, and

wherein the first answer data represents at least one answer of the at least one member to the at least one question, and

the second answer data represents at least one answer of the boss to the at least one.

10. The server according to claim 9, wherein

said sender sends data corresponding to the result of the evaluation process and to the training curriculum created by said curriculum creator, to a third terminal which is used by a trainer who is to be carrying out training for the at least one member.

11. The server according to claim 10, wherein:

said data processor

compares the first answer data and the second answer data, and

creates, in a case where it is detected that there is a difference between the first answer data and the second answer data in the evaluation process, a detection message for informing the boss and the trainer that the difference has been detected and an instruction message for instructing the boss to have a talk with the at least one member about the difference.

13. The method according to claim 12, further comprising the step of

sending data corresponding to the result of the evaluating step and the created training curriculum, to a third terminal which is used by a trainer who is to be carrying out training for the at least one member.

14. The method according to claim 13, further comprising the steps of:

comparing the first answer data and the second answer data;

creating, in a case where it is detected that there is a difference between the at least one member and the boss as a result of the comparing step, a detection message for informing the boss and the trainer that the difference has been detected and an instruction message for instructing the boss to have a talk with the at least one member about the difference;

sending the detection message to said second terminal and said third terminal; and

sending the instruction message to said second terminal.

16. The computer program according to claim 15, further comprising an instruction code for

sending data corresponding to the result of evaluating the behavior characteristic of the at least one member and the created training curriculum, to a third terminal which is used by a trainer who is to be carrying out training for the at least one member.

12. A method of creating a training curriculum, comprising the steps of:

sending a question message, for providing a question table to at least one member of an organization and a boss of the at least one member, to a first terminal which is used by the at least one member and a second terminal which is used by the boss;

receiving first answer data and second answer data from said first terminal and said second terminal, respectively;

evaluating a behavior characteristic of the at least one member, based on the first and second answer data; and

automatically creating a training curriculum in accordance with a result of said evaluating step.

15. A computer program executed by a server computer and comprising instruction codes for respectively:

sending a question message, for providing a question table to at least one member of an organization and a boss of the at least one member, to a first terminal which is used by the at least one member and a second terminal which is used by the boss;

receiving first answer data and second answer data from said first terminal and said second terminal, respectively;

evaluating a behavior characteristic of the at least one member, based on the first and second answer data; and

automatically creating a training curriculum in accordance with a result of evaluating the behavior characteristic of the at least one member.

17. The computer program further comprising instruction codes for respectively:

comparing the first answer data and the second answer data;

creating, in a case where it is detected that there is a difference between the at least one member and the boss as a result of comparing the first answer data and the second answer data, a detection message for informing the boss and the trainer that the difference has been detected and an instruction message for instructing the boss to have a talk with the at least one member about the difference;

sending the detection message to said second terminal and said third terminal; and

sending the instruction message to said second terminal.