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Routing call failures in a location-based services system

  • US 20020160772A1
  • Filed: 04/26/2002
  • Published: 10/31/2002
  • Est. Priority Date: 04/27/2001
  • Status: Active Grant
First Claim
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1. A method for routing call failures, comprising the steps of;

  • connecting a remote terminal to a location-based services system;

    generating a voice-based tailored request for information using said remote terminal;

    interpreting said voice-based tailored request for information with a voice recognition application; and

    routing said remote terminal connection to a call center server if said voice recognition application fails to interpret said voice-based tailored request for information to a predetermined level of accuracy.

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