Method and system for communication with groups associated with requests for action
First Claim
1. A method comprising:
- maintaining data about groups of persons, wherein the groups include persons associated with respective requests for action, the data including information sufficient to contact members of the groups;
providing a client interface for use of said data, by which users find and become members of the groups; and
providing a business user interface for use of said data, by which users monitor activity of groups and communicate with the groups.
1 Assignment
0 Petitions
Accused Products
Abstract
A platform provides for interaction with customers or other classes of individuals on a group basis. The platform supports a method that includes maintaining data about groups of persons, wherein the groups include persons associated with respective requests for action. The data further includes information sufficient to contact members of the groups. The platform provides a client interface, such as a web page for use of the data about groups of persons and requests for action. Using the client interface, users find and become members of groups. The platform also provides a business user interface, such as a web page, for use of the data about groups and about requests for action, by which business users monitor activity of groups and communicate with the groups. The client interface includes tools for browsing a set of requests for action, selecting a particular request, and joining a group of persons associated with the particular request. Further, the client interface includes a tool for composing and submitting a request for action, and comments associated with a selected request for action. The business user interface includes a tool for browsing a set of requests for action, selecting a particular request, and accessing information about a group of persons associated with the particular request. Such information about a group includes statistics such as the number of people who have joined in the request, the identity of such persons, any comments such persons have submitted, and related requests. The business user interface also includes the tool for composing and submitting a response to particular request for action. The response includes an offer directed to satisfaction of the request for action in some instances, and in other instances consists of only a communication with the members of the group.
86 Citations
109 Claims
-
1. A method comprising:
-
maintaining data about groups of persons, wherein the groups include persons associated with respective requests for action, the data including information sufficient to contact members of the groups;
providing a client interface for use of said data, by which users find and become members of the groups; and
providing a business user interface for use of said data, by which users monitor activity of groups and communicate with the groups. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99)
-
-
34. A system comprising:
-
a data base including data about groups of persons, wherein the groups include persons associated with respective requests for action, the data including information sufficient to contact members of the groups;
a server coupled to a communication network, including;
resources to provide a client interface for use of said data via the communication network, by which users find and become members of the groups; and
resources to provide a business user interface for use of said data via the communication network, by which business users monitor activity of groups and communicate with the groups.
-
-
67. An article of manufacture comprising:
-
a machine readable data storage medium storing computer program instructions, which upon execution establish a data base including data about groups of persons, wherein the groups include persons associated with a request for action, the data including information sufficient to contact members of the groups; and
resources to provide a client interface for use of said data via the communication network, by which users find and become members of the groups; and
resources to provide a business user interface for use of said data via the communication network, by which business users monitor activity of groups and communicate with the groups.
-
-
100. A method comprising:
-
maintaining data about groups of persons, wherein the groups include persons associated with a request for action, the data including information sufficient to contact members of the groups;
presenting an interface to a network, the interface including an information model by which users of the interface find and become members of one or more of the groups;
providing tools to users in the network by which requests for action are approved for use in formation of a group;
providing a response to members of a particular group based on the request for action associated with the particular group, the response including an offer of a transaction directed to satisfaction of the request for action; and
providing tools to members in the particular group that view the response to indicate acceptance of the offer in the response. - View Dependent Claims (101, 102, 103)
-
-
104. A method comprising:
-
maintaining data about groups of persons, wherein the groups include persons associated with a request for action, the data including information sufficient to contact members of the groups; and
providing a client interface for use of said data, by which users find and become members of the groups. - View Dependent Claims (105, 106, 107, 108, 109)
-
Specification