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System and method for identifying and establishing preferred modalities or channels for communications based on participants' preferences and contexts

  • US 20020161862A1
  • Filed: 03/15/2001
  • Published: 10/31/2002
  • Est. Priority Date: 03/15/2001
  • Status: Active Grant
First Claim
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1. A system for facilitating communication between entities, comprising:

  • one or more communication modalities that respectively provide for communication between at least two entities, and a communication manager that analyzes a first communication data set associated with a first entity and a second communication data set associated with a second entity, the communication manager identifying a subset of the one or more communication modalities based at least in part on analysis of the first and second communication data sets and the communication manager establishing a communication between the entities via at least one modality of the subset.

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