Crisis control system and method
First Claim
1. A method for crisis control for a plurality of organization members in a non-emergency organization, said method comprising:
- preparing a crisis communication reporting tree with designated sections of said non-emergency organization to be notified;
providing said crisis communication reporting tree with designated sections for external sections which are not part of said non-emergency organization;
providing said communications reporting network with priority flow paths, said priority flow paths indicating a desired path of communication between said organization sections and a priority for contacting each said organization section; and
providing that each organization member is provided with at least two previously designated contacts within said crisis communication reporting tree for originating a crisis report by at least one type of communication means.
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Accused Products
Abstract
A crisis control system and method is provided for controlling procedures and communications especially for use by a non-emergency business organization. In preparation for a potential crisis, a crisis communication reporting tree is developed with designated sections of the organization to be notified including high and low priority communication flow paths. The crisis communication reporting tree also provides communication flow lines for external parties including governmental emergency organizations, media organizations, customers, and the like. In one embodiment, various types of communication rules are developed including limiting telephone calls to maintain open telephone lines and relying on other forms of communications for quickly sending forms containing emergency related information. In one embodiment, a computer program is utilized which maintains procedures as well as tracks and directs communications.
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Citations
25 Claims
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1. A method for crisis control for a plurality of organization members in a non-emergency organization, said method comprising:
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preparing a crisis communication reporting tree with designated sections of said non-emergency organization to be notified;
providing said crisis communication reporting tree with designated sections for external sections which are not part of said non-emergency organization;
providing said communications reporting network with priority flow paths, said priority flow paths indicating a desired path of communication between said organization sections and a priority for contacting each said organization section; and
providing that each organization member is provided with at least two previously designated contacts within said crisis communication reporting tree for originating a crisis report by at least one type of communication means. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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14. A program storage device readable by a machine, embodying a program of instructions executable by the machine to perform method steps for crisis control, the method comprising:
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providing a predetermined crisis communication reporting network for reporting a crisis to designated sections of said non-emergency organization;
providing said crisis communication reporting network with designated sections for external sections which are not part of said non-emergency organization;
providing said communications reporting network with priority flow paths, said priority flow paths indicating a desired path of communication between said organization sections and a priority for contacting each said organization section; and
providing that each organization member has at least two previously designated contacts for originating a crisis report by at least one type of communication means.
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Specification