Crisis control system and method

• US 20020163998A1
• Filed: 05/07/2001
• Published: 11/07/2002
• Est. Priority Date: 05/07/2001
• Status: Abandoned Application

• Current Assignee: Air Liquide America LP (Mitsubishi Chemical Group Corp.)
• Original Assignee: Air Liquide America LP (Mitsubishi Chemical Group Corp.)
• Inventors: Mudd, Mary Jane, Shelton, Tony
• Application Number:
  US09/850,460
• Publication Number:
  US 20020163998A1
• Time in Patent Office: Days
• US Class Current: 379/37
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A crisis control system and method is provided for controlling procedures and communications especially for use by a non-emergency business organization. In preparation for a potential crisis, a crisis communication reporting tree is developed with designated sections of the organization to be notified including high and low priority communication flow paths. The crisis communication reporting tree also provides communication flow lines for external parties including governmental emergency organizations, media organizations, customers, and the like. In one embodiment, various types of communication rules are developed including limiting telephone calls to maintain open telephone lines and relying on other forms of communications for quickly sending forms containing emergency related information. In one embodiment, a computer program is utilized which maintains procedures as well as tracks and directs communications.

Claims

1. A method for crisis control for a plurality of organization members in a non-emergency organization, said method comprising:

preparing a crisis communication reporting tree with designated sections of said non-emergency organization to be notified;

providing said crisis communication reporting tree with designated sections for external sections which are not part of said non-emergency organization;

providing said communications reporting network with priority flow paths, said priority flow paths indicating a desired path of communication between said organization sections and a priority for contacting each said organization section; and

providing that each organization member is provided with at least two previously designated contacts within said crisis communication reporting tree for originating a crisis report by at least one type of communication means.

2. The method of claim 1, wherein said external sections which are not part of said non-emergency organization include emergency organizations and media.

3. The method of claim 1, further comprising:

providing said communications reporting tree with priority flow paths whereby alerts for all crisis and alert on an as needed basis are designated.

4. The method of claim 1, further comprising:

providing different communication flow paths depending on a type of communication to be utilized.

5. The method of claim 1, further comprising:

limiting telephone calls from a first crisis reporter to no more or less than two call contacts to be reached wherein said first crisis reporter is one of said plurality of organization members.

6. The method of claim 1, further comprising:

providing a crisis control computer program operable on a plurality of computers for access by said plurality of organization members.

7. The method of claim 6, further comprising:

providing a plurality of forms related to responding to a crisis within said crisis control computer program.

8. The method of claim 7, further comprising:

providing one or more previously prepared communication lists for sending one or more of said forms within said crisis control computer program.

9. The method of claim 8, wherein said one or more previously prepared communication lists includes an email group.

10. The method of claim 8, wherein said one or more previously prepared communication lists includes a facsimile group.

11. The method of claim 6, further comprising:

providing a telephone listing for calls related to a particular computer station in said crisis control computer program.

12. The method of claim 6, further comprising:

providing step by step procedures in said crisis control computer program.

13. The method of claim 6, further comprising:

displaying an emergency button on each of a plurality computer screens for starting said crisis control computer program by a respective organization member.

15. The method of claim 14, wherein said external sections which are not part of said non-emergency organization include emergency organizations.

16. The method of claim 14, wherein said external sections which are not part of said non-emergency organization include media organizations.

17. The method of claim 14, further comprising:

limiting telephone calls from a first crisis reporter to no more and no less than two call contacts to be reached if said first crisis reporter is one of said plurality of organization members who is first to notify said non-emergency organization of said crisis.

18. The method of claim 14, further comprising:

providing different communication guidelines depending on a type of communication to be utilized.

19. The method of claim 14, further comprising:

selectively displaying a plurality of forms related to responding to a crisis within said crisis control computer program.

20. The method of claim 19, further comprising:

selectively utilizing one or more previously prepared communication lists for sending one or more of said forms.

21. The method of claim 20, wherein said one or more previously prepared communication lists includes an email group.

22. The method of claim 20, wherein said one or more previously prepared communication lists includes a facsimile group.

23. The method of claim 14, further comprising:

selectively displaying a telephone listing for calls related to a particular computer station in said organization.

24. The method of claim 14, further comprising:

selectively displaying step by step crisis control procedures on each of a plurality of computers.

25. The method of claim 14, further comprising:

displaying a quick start crisis program start figure on each of a plurality of computer computers in said organization.

14. A program storage device readable by a machine, embodying a program of instructions executable by the machine to perform method steps for crisis control, the method comprising:

providing a predetermined crisis communication reporting network for reporting a crisis to designated sections of said non-emergency organization;

providing said crisis communication reporting network with designated sections for external sections which are not part of said non-emergency organization;

providing said communications reporting network with priority flow paths, said priority flow paths indicating a desired path of communication between said organization sections and a priority for contacting each said organization section; and

providing that each organization member has at least two previously designated contacts for originating a crisis report by at least one type of communication means.