Method for providing information

• US 20020164012A1
• Filed: 05/01/2001
• Published: 11/07/2002
• Est. Priority Date: 05/01/2001
• Status: Abandoned Application

• Current Assignee: Eyal Sadot
• Original Assignee: Eyal Sadot
• Inventors: Sadot, Eyal
• Application Number:
  US09/845,251
• Publication Number:
  US 20020164012A1
• Time in Patent Office: Days
• US Class Current: 379/267
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A method for providing details of a service to an end user. The method comprises (a) the end user dialing a single access telephone number, the single access telephone number connecting the end user to a human operator; (b) the end user requesting from the operator details of a service; and (c) the operator providing the end user with the details from a list of service providers. The operator obtains the details from a provider of the service who pays for having his name included in the operator'"'"'s list. Also disclosed is a system for providing details of a service to an end user.

Claims

1. A method for providing details of a service to an end user comprising:

(i) said end user dialing a single access telephone number, said single access telephone number connecting said end user to a human operator;

(ii) said end user requesting from said operator details of a service; and

(iii) said operator providing said end user with said details;

wherein said operator obtains said details from a provider of said service.

2. A method according to claim 1 wherein calling said single access telephone number is without charge.

3. A method according to claim 1 further comprising the step of said operator connecting said end user to said service by telephone.

4. A method according to claim 1 wherein said operator provides said end user with the details of a plurality of service providers.

5. A method according to claim 1 wherein the cost of the telephone call of the end user to the operator is billed to the provider of the service whose details were provided by the operator to the end user.

6. A method according to claim 1 wherein said service comprises different types of services, and said operator possesses a list of one or more service providers for each type of service.

7. A method according to claim 1 wherein the provider of said service compensates said operator for including the details of its service in the lists of service providers.

8. A method according to claim 7 wherein each service provider of said type of service is chosen only once until all of the service providers of said type of service have been chosen.

9. A method according to claim 7 wherein said operator creates a subset of service providers which fulfill the requirements of said end user and chooses said service provider from said subset, said requirements including:

(i) type of service;

(ii) geographical location of said end user and said provider of said service; and

(iii) availability of said service.

10. A method according to claim 9 wherein said operator randomly chooses said service providers from said subset.

11. A method according to claim 10 wherein the details of said service provider appear in said subset a plurality of times, thereby increasing the probability that the service provider will be chosen.

12. A system for providing details of a service to an end user comprising:

(i) a collection of the details of service providers of different types of services;

(ii) a human telephone operator; and

(iii) a single access telephone number through which the end user may contact the operator.