System and method for making telecommunication calls

• US 20020164978A1
• Filed: 05/01/2001
• Published: 11/07/2002
• Est. Priority Date: 05/01/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Yu, Philip Shi-Lung, Moskowitz, Paul Andrew, Boies, Stephen J., Dinkin, Samuel
• Application Number:
  US09/846,830
• Publication Number:
  US 20020164978A1
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4935 Connection initiated by DAS system

Abstract

The system and method are directed to an improved calling procedure. In a preferred embodiment, instead of dialing telephone numbers, callers enter mnemonic, alphanumeric “phone addresses” (PA'"'"'s). PA'"'"'s may be entered using methods such as telephone keypad entry, keyboard entry, voice input, and handwriting input. A reference table, such as a database, lookup table, or the like, associates these phone addresses with actual telephone numbers. Accordingly, when caller enters a PA, the system connects the caller to the corresponding telephone number. In one embodiment, restrictions may be put into place whereby a caller must fulfill certain requirements, such as physical location or personal identity, to be connected to the corresponding telephone number. Additionally, in another embodiment, two or more parties may share the same PA. If a caller enters such a PA, the system acts in order to determine which of the parties who share that PA the caller wishes and/or is entitled to reach.

Claims

1. ) A method for connecting a user to a telephone number, comprising the steps of:

a) receiving a phone address entered by a caller;

b) determining the entry modality used by said caller to enter the received phone address;

c) decoding said received phone address according to the determined entry modality;

d) consulting a reference table using the decoded phone address, said reference table being periodically updated by a centralized master reference table; and

e) connecting the caller to the telephone number that results from said step of consulting the reference table.

2. ) The method of claim 1, wherein the decoded phone address is an ambiguous phone address.

3. ) The method of claim 2 wherein said step of consulting the reference table further includes consulting said table using additional information specified by an ambiguity resolving parameter, and wherein said step of connecting the caller is not performed if no telephone number results from said step of consulting.

4. ) The method of claim 1 wherein said reference table is a lookup table.

5. ) The method of claim 1 wherein said reference table is a database.

6. ) A system for connecting a user to a telephone number, comprising:

a memory having program code stored therein; and

a processor connected to said memory for carrying out instructions in accordance with stored program code;

wherein said program code, when executed by said processor, causes said processor to perform the steps of;

a) receiving a phone address entered by a caller;

b) determining the entry modality used by said caller to enter the received phone address;

c) decoding said received phone address according to the determined entry modality;

d) consulting a reference table using the decoded phone address, said reference table being periodically updated by a centralized master reference table; and

e) connecting the caller to the telephone number that results from said step of consulting the reference table.

7. ) The system of claim 6, wherein the decoded phone address is an ambiguous phone address

8. ) The system of claim 7 wherein said step of consulting the reference table further includes consulting said table using additional information specified by an ambiguity resolving parameter, and wherein said step of connecting the caller is not performed if no telephone number results from said step of consulting.

9. ) The system of claim 6 wherein said reference table is a lookup table.

10. ) The system of claim 6 wherein said reference table is a database.

19. ) The system of claim 6, integrated into a central office.

20. ) The system of claim 6, integrated into a central controller.

21. ) The system of claim 6, integrated into a unit which interfaces between a telephone subscriber'"'"'s telephone units and the subscriber'"'"'s connection to a telephone network.

11. ) A method for determining telephone numbers, comprising the steps of:

a) receiving from a caller an ambiguous phone address;

b) collecting the additional information specified by an ambiguity resolving parameter; and

c) determining, using said additional information, whether said phone address resolves to a telephone number.

13. ) The method of claim 11, further including the step of:

connecting said caller to the telephone number which said phone address resolves to.

14. ) The system of claim 12, further including the step of:

connecting said caller to the telephone number which said phone address resolves to.

15. ) The method of claim 11, wherein said ambiguous phone address maps to a single telephone number.

16. ) The method of claim 11, wherein said ambiguous phone address maps to more than one telephone number.

17. ) The system of claim 12, wherein said ambiguous phone address maps to a single telephone number.

18. ) The system of claim 12, wherein said ambiguous phone address maps to more than one telephone number.

22. ) The method of claim 11, wherein said additional information is the caller'"'"'s present location.

23. ) The method of claim 11, wherein said additional information is the telephone number the call is being placed from.

24. ) The method of claim 11, wherein said additional information is the identity of the caller.

25. ) The method of claim 11, wherein said additional information is the caller'"'"'s response to one or more queries.

26. ) The system of claim 12, wherein said additional information is the caller'"'"'s present location.

27. ) The system of claim 12, wherein said additional information is the telephone number the call is being placed from.

28. ) The system of claim 12, wherein said additional information is the identity of the caller.

29. ) The system of claim 12, wherein said additional information is the caller'"'"'s response to one or more queries.

12. ) A system for determining telephone numbers, comprising:

a memory having program code stored therein; and

a processor connected to said memory for carrying out instructions in accordance with stored program code;

wherein said program code, when executed by said processor, causes said processor to perform the steps of;

a) receiving from a caller an ambiguous phone address;

b) collecting the additional information specified by an ambiguity resolving parameter; and

c) determining, using said additional information, whether said phone address resolves to a telephone number.

30. ) A method for determining a telephone number, comprising the steps of:

a) receiving a phone address; and

b) determining a telephone number correlated with the received phone address.

31. ) A system for determining a telephone number, comprising:

a memory having program code stored therein; and

a processor connected to said memory for carrying out instructions in accordance with stored program code;

wherein said program code, when executed by said processor, causes said processor to perform the steps of;

a) receiving a phone address; and

b) determining a telephone number correlated with the received phone address.