Methods and apparatus for wireless operator notification in document processing systems

• US 20020165007A1
• Filed: 05/03/2001
• Published: 11/07/2002
• Est. Priority Date: 05/03/2001
• Status: Active Grant

• Current Assignee: NCR Atleos Corp.
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Gawne, Kevin D.
• Granted Patent: US 6,862,461 B2
• Time in Patent Office: Days
• US Class Current: 455/557
• CPC Class Codes: G06K 17/0022 arrangements or provisions for transferring data to distant stations, e.g. from a sensing device "transfer between computer elements G06F13/00 "; data-transmission H04L

Abstract

Techniques for operator notification of exceptions affecting financial document transaction processing machines are described. A transaction processing machine affected by an exception notifies the operator by sending a wireless message by means of a low cost, wearable operator display unit, which then displays the message using a display screen such as an LCD screen. Upon receiving the message, the operator clears the exception and directs the operator display unit to signal the processing machine that the exception has been cleared. Upon receiving the signal, the document processing machine checks for other exceptions and either resumes operation or performs further exception handling depending on whether further exceptions exist.

Claims

1. A document processing system, comprising:

a document transport;

a transport controller for directing the operation of the document transport, the transport controller being operative to sense exceptions and to generate operator messages in response to the exceptions;

a transmitter interface for receiving operator messages from the transport controller and wirelessly transmitting the messages; and

an operator display unit for wirelessly receiving operator display messages from the transmitter interface and visually displaying the messages for an operator.

2. The system of claim 1 wherein the operator display unit is a lightweight low cost display unit.

3. The system of claim 2 wherein the operator display unit is adapted to be powered by small, low capacity batteries.

4. The system of claim 3 wherein the transmitter interface transmits the messages using omnidirectional RF communication.

5. The system of claim 4 wherein the transmitter interface is operative to receive signals from the operator display unit indicating an operator command to resume operation of the transport, the transmitter interface being further operative to transmit the signals to the transport controller.

6. The system of claim 5 wherein the transport controller directs the transmitter interface to send status requests to the operator display unit and wherein the signals are modulated backscatter reflected responses to the status requests.

7. The system of claim 6 and also including an operator audio message unit to allow the operator to receive audio messages and wherein the transmitter interface is operative to create and transmit the audio messages.

8. The system of claim 7 and also including a server operative to receive error messages from the transport controller and similar transport controllers belonging to other transports, the server being operative to transmit messages from each transport controller to the transmitter interface, the system also including an operator display unit associated with each transport for receiving error messages related to the associated transport.

9. The system of claim 8 wherein the transport controller communicates with the server over a local area network.

10. A method of document processing exception handling comprising the steps of:

suspending document processing upon detection of an exception;

wirelessly transmitting a visual operator message describing the exception to an operator display unit; and

receiving a notification that the exception has been cleared.

11. The method of claim 10 wherein the step of wirelessly transmitting an operator message comprises transmitting an omnidirectional RF signal containing the message.

12. The method of claim 11 wherein the step of suspending document processing is followed by the steps of looking up error data describing the exception and an identification number for an operator display unit associated with an item transport affected by the exception and wherein the step of looking up the identification number is followed by a step of formatting the message to include item transport identification and operator display unit identification numbers as well as a text message containing the error data.

13. The method of claim 12 wherein the step of transmitting the message includes passing the message to a server and from the server to a transmitter interface.

14. The method of claim 13 wherein the step of receiving the notification that the exception has been cleared includes repeatedly transmitting status requests to the operator display unit until a status request is answered with the notification that the exception has been cleared.

15. The method of claim 14 wherein the status request is answered using modulated backscatter to provide a reflection of the status request.

16. The method of claim 15 wherein the step of receiving notification that the exception has been cleared is followed by the step of checking for the presence of exceptions and resuming processing if no exceptions exist.

17. The method of claim 16 and also including a step of transmitting an audio message to an operator audio message unit.