Method and system for efficient communication and relationship management

• US 20020165759A1
• Filed: 05/03/2001
• Published: 11/07/2002
• Est. Priority Date: 05/03/2001
• Status: Abandoned Application

• Current Assignee: Kintera, Inc. (Blackbaud Incorporated)
• Original Assignee: Kintera, Inc. (Blackbaud Incorporated)
• Inventors: Deng, Yun, Abela, Joyce T., Gruber, Harry E., Chen, Jeane S.
• Application Number:
  US09/848,101
• Publication Number:
  US 20020165759A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0279 Fundraising management
• CPC Class Codes: G06Q 50/22 Social work or social welfare, e.g. community support activities or counselling services
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

A computer-implemented method and system for efficient communication among a patient and family and friends is provided. The invention identifies charitable organizations that the patient and his friends and family may be inclined to support and establishes relationship between them and the charitable organizations. These organizations include hospitals and other healthcare facilities, research organizations, or other charitable and nonprofit organizations. The invention then solicits charitable donations. In accordance with one embodiment of the invention, there is provided a method for efficient communication and relationship management, the method establishing relationship between the patient, friends and family and one or more charitable organizations and soliciting charitable donations, the method utilizing a computer system linked to a network, the computer system having one or more processors, one or more storage devices coupled to the processors, comprising providing one or more message boards having information about the patient, providing an online visitation calendar illustrating scheduled visits to the patient, asking one or more questions to identify likes and dislikes of the patient and friends and family, identifying charitable organizations based on the indicated preferences and dislikes, and soliciting a charitable donation for the charitable organizations. The method further provides one or more types of message boards, wherein the message boards are accessed using a username and a password.

Claims

1. A method for efficient communication and relationship management, the method establishing relationship between a patient, friends or family and one or more organizations and soliciting charitable donations, the method utilizing a computer system linked to a network, the computer system having one or more processors, one or more storage devices coupled to the processors, comprising:

providing a web-based, online healthcare communication system;

asking one or more questions regarding preferences and dislikes of participants;

identifying organizations based on the answers to the questions; and

soliciting a charitable donation for the organizations.

2. The method according to claim 1, wherein the organization is a hospital.

3. The method according to claim 1, wherein the organization is a nonprofit organization.

4. The method according to claim 1, wherein the organization is a charitable organization.

5. The method according to claim 1, further comprising providing one or more message boards having information about a patient and messages from friends, family and the patient.

6. The method according to claim 1, further comprising providing one or more online visitation calendars illustrating scheduled visits to the patient.

7. The method according to claim 1, further providing one or more types of messages boards.

8. The method according to claim 1, wherein the message boards are accessed using a username and a password.

9. The method according to claim 1, further providing a patient message board that is accessed by the patient.

10. The method according to claim 1, further providing a family message board that is accessed by family members.

11. The method according to claim 1, further providing a relatives'"'"' message board that is accessed by relatives.

12. The method according to claim 1 further providing a friends'"'"' message board that is accessed by friends.

13. The method according to claim 1, wherein the message board includes messages from others.

14. The method according to claim 1, wherein the message board allows a user to reply to message.

15. The method according to claim 1, wherein the message board allows a user to post messages.

16. The method according to claim 1, further comprising editing the visitation calendar to update scheduled visits.

17. The method according to claim 1, further comprising receiving a pledge for charitable donations.

18. The method according to claim 1, further comprising receiving payment for a charitable donations.

20. The system according to claim 19, wherein the organization is a hospital.

21. The system according to claim 19, wherein the organization is a charitable organization.

22. The system according to claim 19, wherein the organization is a nonprofit organization.

23. The system according to claim 19, further comprising one or more message boards having information about the patient and messages from friends, family and the patient.

24. The system according to claim 19, further comprising one or more visitation calendars illustrating scheduled visits to the patient;

25. The system according to claim 19, further comprising one or more types of messages boards.

26. The system according to claim 19, wherein the message boards are accessed using a username and a password.

27. The system according to claim 19, further comprising a patient message board that is accessed by the patient.

28. The system according to claim 19, further comprising a family message board that is accessed by family members.

29. The system according to claim 19, further comprising a relatives'"'"' message board that is accessed by relatives.

30. The system according to claim 19, further comprising a friends'"'"' message board that is accessed by friends.

31. The system according to claim 19, wherein the message boards include messages from others.

32. The system according to claim 19, wherein the message boards allow a user to reply to messages.

33. The system according to claim 19, wherein the message boards allow a user to post messages.

34. The system according to claim 19, wherein the visitation calendar is modified to update scheduled visits.

35. The system according to claim 19, further comprising means for receiving a pledge for charitable donations.

36. The system according to claim 19, further comprising means for receiving payment for a charitable donations.

19. A system for efficient communication and relationship management, the system establishing relationship between a patient, friends or family and one or more organization and soliciting donations, the system utilizing a computer system linked to a network, the computer system having one or more processors, one or more storage devices coupled to the processors, comprising:

a web-based, online communication service related to patient care;

a survey program for asking one or more questions regarding preferences and dislikes of participants, and for identifying organizations based on the answers to the questions; and

a solicitation program for seeking a donation for the organizations.