Launch service or purchase request directly from a network-enabled appliance
First Claim
1. In a network, a method for launching a service or purchasing a product directly from a network-enabled appliance, comprising:
- in response to a request to launch a service or purchase a product from a device coupled to the network, creating a session specific to the network-enabled appliance;
receiving a request from the device; and
responding to the request.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and an apparatus allow launch of a service request or a product purchase request directly from a browser session. A device, coupled to a web-enabled appliance, receives event information from the appliance and provides the information to a portal to initiate the browser session. A server at the portal analyzes the event information and provides suggestions for responding to the event. The suggestions may be listed in a page that is posted to the device. The page may provide links to other pages, and may allow a client to purchase services, products, consumables, software, manuals and documents, and warranties from the portal or from remote locations coupled to the portal.
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Citations
28 Claims
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1. In a network, a method for launching a service or purchasing a product directly from a network-enabled appliance, comprising:
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in response to a request to launch a service or purchase a product from a device coupled to the network, creating a session specific to the network-enabled appliance;
receiving a request from the device; and
responding to the request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An apparatus, located at a node in a network, that launches services and purchases products based on direct requests from a network-enabled appliance, comprising:
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a server that receives information related to the network-enabled appliance and provides options for requesting services and products, the server, comprising;
a client browser that provides communication between the server and a device remote from the node, wherein the device receives event information from the network-enabled appliances and provides the event information to the server, a search engine that provides search functions related to information stored at the node, and one or more pages that provide access to the services and the products; and
a database that stores information related to the network-enabled appliance. - View Dependent Claims (10, 11, 12, 13, 14, 15, 17, 18, 20, 21, 22, 23, 24, 26, 27, 28)
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16. A method for launching a service or purchase request directly from a browser, comprising:
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receiving information related to a network-enabled appliance, the information indicative of an error in the appliance;
processing the information to determine suggested responses to the error;
posting a first page at a device coupled to the appliance, the first page providing the suggested responses; and
receiving the request for the service or purchase, wherein the request is selected from the provided suggested responses.
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19. A method for launching services in response to an event at a network-enabled appliance, comprising:
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receiving event information from a device coupled to the appliance, wherein the appliance provides the event information to the device;
processing the event information to generate suggested responses, wherein the suggested responses are specific to the appliance;
posting a first page with the device, the first page including the suggested responses;
receiving a selection of one or more of the suggested responses; and
launching a service in response to the received selection.
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25. A method for launching services in response to information about a network-enabled appliance, comprising:
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receiving information related to the appliance;
first processing the information to determine if the information includes event information;
if the information includes event information, determining if the event information is well-formed;
if the event information is well-formed, generating suggested responses, wherein the suggested responses are specific to the appliance;
posting a first page, the first page including the suggested responses;
receiving a selection of one or more of the suggested responses; and
launching a service in response to the received selection.
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Specification