System, method and computer program product for synchronized alarm management in a speech recognition framework

• US 20020169614A1
• Filed: 03/09/2001
• Published: 11/14/2002
• Est. Priority Date: 03/09/2001
• Status: Abandoned Application

• Current Assignee: Bevocal Incorporated (Microsoft Corporation)
• Original Assignee: Bevocal Incorporated (Microsoft Corporation)
• Inventors: Pogue, Michael, Schmidt, Tom, Schmid, Joe, Chemudugunta, Karunakar, Fitzpatrick, John E.
• Application Number:
  US09/802,496
• Publication Number:
  US 20020169614A1
• Time in Patent Office: Days
• US Class Current: 704/270.1
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A system, method and computer program product for alarm management in a speech recognition system are disclosed. In response to a received utterance, a network is accessed utilizing an extensible markup language. An alarm is then subsequently triggered utilizing a tag associated with the extensible markup language.

Claims

1. A method for alarm management in a speech recognition system, comprising:

a) receiving an utterance;

b) accessing a network in response to the utterance utilizing an extensible markup language; and

c) triggering an alarm utilizing a tag associated with the extensible markup language.

2. The method of claim 1, wherein the alarm relates to a service-impacting event in the speech recognition system.

3. The method of claim 1, wherein the extensible markup language comprises VoiceXML.

4. The method of claim 1, further comprising storing information relating to the triggered alarm in a database.

5. The method of claim 1, further comprising generating a notification relating to the triggered alarm.

6. The method of claim 5, wherein the triggered alarm has an alarm type associated therewith selected from a set of one or more alarm types, and wherein the notification that is generated is dependent on the alarm type of the triggered alarm.

7. The method of claim 6, further comprising transmitting the notification to a destination, wherein the destination is determined based on the alarm type of the triggered alarm.

8. The method of claim 6, wherein each alarm type has a basic set of information associated therewith.

9. The method of claim 1, further comprising tracking a status of the alarm utilizing the network.

10. The method of claim 1, further comprising closing the alarm upon receipt of an indication that a response to the alarm has been completed.

11. The method of claim 1, further comprising monitoring for occurrences of the triggering of the alarm utilizing the tag to calculate a frequency of the alarm.

12. The method of claim 1, wherein the alarm is deployed by a third party.

14. The system of claim 13, wherein the alarm relates to a service-impacting event in the speech recognition system.

15. The system of claim 13, wherein the extensible markup language comprises VoiceXML.

16. The system of claim 13, further comprising logic for storing information relating to the triggered alarm in a database.

17. The system of claim 13, further comprising logic for generating a notification relating to the triggered alarm.

18. The system of claim 17, wherein the triggered alarm has an alarm type associated therewith selected from a set of one or more alarm types, and wherein the notification that is generated is dependent on the alarm type of the triggered alarm.

19. The system of claim 18, further comprising transmitting the notification to a destination, wherein the destination is determined based on the alarm type of the triggered alarm.

13. A system for alarm management in a speech recognition framework, comprising:

a) logic for receiving an utterance;

b) logic for accessing a network in response to the utterance utilizing an extensible markup language; and

c) logic for triggering an alarm utilizing a tag associated with the extensible markup language.

20. A computer program product for alarm management in a speech recognition system, comprising:

a) computer code for receiving an utterance;

b) computer code for accessing a network in response to the utterance utilizing an extensible markup language; and

c) computer code for triggering an alarm utilizing a tag associated with the extensible markup language.